Once we receive the email we reply with the Macro TRX Verification > Received
Then follow the SOP below
Did the customer answer the call? |
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Yes | No |
Send to the Nymcard team macro \TRX Verification > Legit / Not Legit
\TRX > To customer when not legit\To keep your Card Safe
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Action needed: Pemo > Transaction Verification
Send him the macro \TRX > Verification from Nymcard And send to Nymcard macro \TRX Verification > CH not answering
Send to the customer Macro \TRX > Followup with CH not answering
And send to Nymcard macro \TRX Verification > CH not answering
Send to the customer Macro \TRX > Followup with CH not answering
And send to Nymcard macro \TRX Verification > CH not answering
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