The Reassign User feature allows Institution Admins and Site Admins to move an attendee or organizer from one scheduled event to another eligible event.
This can be useful when a user needs to attend a different session. For example, if a student has been assigned to the wrong class or needs to move to another scheduled event, you can reassign them without needing to manually remove and add them to separate events.
How to reassign a user
If youâre a Site Admin or an Institution Admin, you can reassign a user to another event by following these steps:
Open the event that the user is currently assigned to, and go to the Attendees section.
Find the attendee or organizer you want to move, then click the three-dot menu next to their name.
Select Reassign to another event.
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âA window will appear showing the events that the user can be reassigned to. To be eligible, an event must:
To be eligible, an event must:
Be upcoming or ongoing
Not be cancelled or completed
Happen at the same time as the current event
Belong to the same site as the current event
Select the event you want to move the user to, and click Assign to confirm the reassignment.
What happens after reassignment?
Once you confirm the reassignment, the user will be removed from the original event and added to the selected event.
If the user is currently inside the Space associated with the original event, they will also be automatically transferred to the Space associated with the new event.
Need more help?
If youâre still having trouble reassigning a user to a different event, please contact our Pencil Spaces Support team. Weâre available 24/7 and will be happy to help.
For more details on how to access our live support team, see our guide: How to access 24/7 live support.
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