If you'd like to make a complaint, please get in touch and we will carry out an investigation into your complaint and provide you with a full response.
Please contact us at: complaints@pennypension.com
You can also send your complaint via post to Unit 4.6 Paintworks, Bath Road, Bristol, BS4 3EH, but please keep in mind that email is the preferred method as it will allow us to respond to you much faster.
What happens next?
We aim to provide a response via email within 5 business days to try to resolve your complaint. In the vast majority of cases, we will respond within 5 business days.
If we cannot provide a response within this timeframe, please note that we are permitted up to 8 weeks to investigate your complaint and provide a final response.
If you are not happy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service.
How to get in touch with the Financial Ombudsman
Phone: you can call the Ombudsman on 08000234567 or 03001239123.
Website: Visit the Ombudsman’s website for more information: financial-ombudsman.org.uk.