If you'd like to make a complaint, please get in touch and we will carry out an investigation into your complaint and provide you with a full response.

Please contact us at: complaints@pennypension.com

What happens next?

We aim to provide a response via email within 5 business days to try to resolve your complaint. In the vast majority of cases, we will respond within 5 business days.

If we cannot provide a response within this timeframe, please note that we are permitted up to 8 weeks to investigate your complaint and provide a final response.

If you are not happy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service.

How to get in touch with the Financial Ombudsman

Phone: you can call the Ombudsman on 08000234567 or 03001239123.

Website: Visit the Ombudsman’s website for more information: financial-ombudsman.org.uk.