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Raise a support case

Getting in touch with the support team. Logging a support case.

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Written by Joshua Shooter
Updated over a month ago

For instant answers to your questions, ask our Access Digital Assistant. If it doesn't have what you need, it automatically raises a case to our support team for you.

To use the Access Digital Assistant, follow the steps below.

  1. In PeopleHR, click the Access Digital Assistant icon.

  2. Click Ask a question then select Help with PeopleHR.

  3. Type your question, and the Access Digital Assistant will search our knowledge base the generate answer for you.

  4. Review the answer, and if you found it helpful, give it a thumbs up πŸ‘.

    πŸ“ŒNote: When you give thumbs up, it helps the algorithm learn and constantly improve.

  5. If you need further assistance, click on Talk to a person and the Digital Assistant raises a support case, and you will receive an email notification.

πŸ“ŒNote: You can also click the ? icon next to your profile picture on the right corner of your PeopleHR page and this will redirect you to the Support Portal.

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