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Raise a support case

Getting in touch with the support team. Logging a support case.

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Written by Joshua Shooter
Updated over a month ago

For instant answers to your questions, ask our Access Digital Assistant. If it doesn't have what you need, it automatically raises a case to our support team for you.

To use the Access Digital Assistant, follow the steps below.

  1. In PeopleHR, click the Access Digital Assistant icon.

  2. Click Ask a question then select Help with PeopleHR.

  3. Type your question, and the Access Digital Assistant will search our knowledge base the generate answer for you.

  4. Review the answer, and if you found it helpful, give it a thumbs up πŸ‘.

    πŸ“ŒNote: When you give thumbs up, it helps the algorithm learn and constantly improve.

  5. If you need further assistance, type Talk to a person and the Digital Assistant will put you through to a support agent, and you will receive an email notification.

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