How will switching to Perchwell impact my IDX feed?
Your current data feeds will continue to operate as they do today until the system cutover. No immediate changes are required.
Do I need to sign a new contract for my IDX feed?
Yes. If you currently have a data feed, you will need to complete a new agreement in the bridge system before cutover to ensure uninterrupted service.
My listings are missing in Perchwell, but I see them in Paragon. What’s happening?
Listings can take up to 30 minutes to appear in Perchwell after they are entered into Paragon. If it’s been longer than that, please please call the MLS support number at 251-270-0328 or email mls@baldwinrealtors.com.
SentriLock is not working for me. Who should I contact?
For assistance with SentriLock, please contact their support team directly:
US: 1-513-618-5800
Canada: 1-877-736-8745
Email: support@sentrilock.com
ShowingTime is not working for me. Who should I contact?
For assistance with ShowingTime, please contact their support team:
Phone: 800-379-0057
Email: support@showingtime.com
I don’t see my listing on my brokerage’s website or on sites like Zillow. What should I check?
Start by searching the property address on Google to see if it appears on any public websites.
If it does not appear:
Check your listing settings to ensure syndication is enabled
Confirm the listing is not set to brokerage exclusive
If everything looks correct and the issue persists, please contact please call the MLS support number at 251-270-0328 or email mls@baldwinrealtors.com.