Where do I find the “Other” class that was in Paragon?
Property subtypes previously categorized under “Other”—including Boat Slip, Fractional Ownership, and Garage—have been merged into the Residential-Single Family property type. This aligns with RESO standards, which do not include an “Other” category, and resolves prior confusion where this classification was often misunderstood or overlooked.
I entered a listing as Residential, but it should be Lease. Can I fix that?
Yes. In Perchwell, you can edit the listing and update the listing type from Residential to Lease, as long as the listing has not yet been finalized or published in a way that restricts edits.
I received a compliance email—who should I contact?
For assistance with MLS violation-related issues, email Compliance@BaldwinRealtors.com or call 251-270-2725.
Who can see Days on Market (DOM)?
Days on Market (DOM) and Cumulative Days on Market (CDOM) are only viewable to users in Paragon and are never syndicated.
What happened to the Active New Construction status?
Active New Construction has been merged into Active. Listings will now appear as “Active” with a Construction Status of “Under Construction.”
How do I prevent Days on Market from accumulating for new construction?
New construction listings that have begun construction do not accrue DOM for up to 180 days. After that, the listing automatically becomes Active and DOM resets to zero.
When does DOM start accumulating after construction is complete?
DOM begins accumulating once the listing transitions out of the construction phase or after system thresholds (such as the 180-day period) are reached.
When does DOM reset for canceled or withdrawn listings?
Listings must be off-market for a required period before DOM resets. Specific rules apply depending on brokerage changes and timing.
Why can’t I add or maintain a listing in Perchwell?
During the Parallel Period, listings must still be entered and edited in Paragon. Once the full transition is complete, Perchwell will support listing creation and edits.
What happened to the Equitable Interest Pending status?
Listings must now be marked as Equitable Interest = Yes, and a required disclaimer is automatically added to remarks.
What changes should I know when moving from Paragon to Perchwell?
Refer to the “Then vs. Now” section in the Help Center for a full overview of key differences.
Can I add a listing for comparable (comp) purposes only?
Yes, provided the property has already closed and specific entry and notification steps are followed.
What is Value Range Marketing (VRM)?
If used, VRM must be disclosed in both Public and Agent remarks, and supporting documentation must be submitted to compliance.
What is a Limited Service Listing?
A listing where the broker provides limited services. These are clearly identified in the MLS so cooperating brokers understand their responsibilities.
Which statuses accumulate Days on Market (DOM)?
Only certain statuses (like Active) accrue DOM, while others (like Pending or Withdrawn) do not. Specific rules apply for transitions between statuses and re-listing scenarios.
When must a listing be submitted to the MLS?
Within 3 business days of obtaining all required signatures or authorization.
What is a Vacation Rental?
A nightly rental property.
What is a Short-Term Rental?
A rental for less than 6 months.
What is a Long-Term Rental?
A rental for 6 months or more.
How long must a property be off-market before DOM resets to zero?
Expired listings can be re-listed with DOM reset immediately
Withdrawn or canceled listings must be off-market for 30 days before resetting DOM
Why can’t I update a contact’s email address?
For invited clients, the email address serves as their username and cannot be changed by agents. The client can update their email address themselves when they log into the platform for the first time.
I used to search by “area” in Paragon. Why don’t I see that option in Perchwell?
Areas are no longer supported in either Paragon or Perchwell. This change was made by your MLS staff to ensure the data aligns with industry standards and provides a more consistent search experience.
If you’re looking to search within a specific part of a city, you can use the map tools in Perchwell to draw a custom area and find listings within that boundary.