How to Log in
Logging Into Perchwell (Desktop)
Go to your BR Login Portal (Relevate / MMSI)
Enter your username and password
Click the Perchwell tile
Logging Into the Mobile App
Download the Perchwell App (App Store or Google Play)
Enter your MMSI / Relevate email address
You’ll be redirected to your BR login portal
Log in with your Relevate username and password
Troubleshooting Guide
Login Issues (Unable to Access the Platform)
If you’re having trouble logging in, start by confirming that your MMSI/Relevate username and password are correct. Double-check that Caps Lock is not enabled. If the issue persists, try opening the site in Incognito or Private mode to rule out browser-related problems. You can also disable autofill and manually re-enter your credentials, or switch to a different browser such as Chrome, Safari, or Edge.
If you’re able to log in to Relevate but clicking the Perchwell tile does not redirect you, manually navigate to perchwell.com while still logged into your MMSI/Relevate account.
Site Not Loading or Stuck Loading
If the site isn’t loading properly, perform a hard refresh:
PC: Press Ctrl + Shift + R
Mac: Press Cmd + Shift + R
If that doesn’t resolve the issue, check your internet connection, toggle your Wi-Fi off and back on, or try accessing the platform using a different browser or device.
Slow or Lagging Performance
If the platform feels slow or unresponsive, try closing any unused tabs or applications to free up system resources. Restart your browser and check your internet speed to ensure a stable connection. Disabling browser extensions can also help improve performance. If needed, restart your computer to fully reset your system.
Blank or Broken Pages
If you encounter a blank or partially loaded page, clearing your browser’s cache and cookies often resolves the issue:
PC: Press Ctrl + Shift + Delete and clear cache and cookies
Mac:
Safari → Settings → Privacy → Remove Website Data
Chrome → Cmd + Shift + Delete
After clearing your cache, reload the page.
Clearing Cache and Cookies
To manually clear cache and cookies:
PC (Chrome/Edge): Press Ctrl + Shift + Delete, select cache and cookies, then clear
Mac:
Chrome: Cmd + Shift + Delete
Safari: Settings → Privacy → Remove All Website Data
This helps resolve issues caused by outdated or corrupted stored data.
Browser Compatibility Issues
If the platform works in one browser but not another, make sure your browser is up to date. Disable any extensions or plugins that could interfere with functionality, then clear your cache and cookies. For the best experience, use a supported browser—Google Chrome is recommended.
Features Not Working (Buttons, Filters, Maps)
If certain features are not responding, start by disabling browser extensions, especially ad blockers, as they can interfere with functionality. Ensure that JavaScript is enabled in your browser settings. You can also try using Incognito/Private mode to isolate the issue. If needed, clear your cache and reload the page.
Permission or Access Errors
If you’re seeing access or permission-related errors, confirm that you are logged in with the correct account. Logging out and back in can often refresh your session. If the issue continues, verify that your account has the appropriate permissions or role. If you’re unsure, contact your administrator for assistance.
Blocked Pop-ups or Downloads
If pop-ups or downloads are being blocked, you’ll need to update your browser settings:
PC (Chrome): Go to Settings → Privacy & Security → Site Settings → Allow pop-ups
Mac (Safari): Go to Settings → Websites → Pop-up Windows → Allow
Once updated, refresh the page and try again.
Browser-Specific Refresh & Cache Instructions
Browser | Windows / PC | Mac |
Chrome | Hard Refresh: Ctrl + F5 or Ctrl + Shift + R
Empty Cache + Hard Reload: 1. Press F12 (DevTools) 2. Right-click refresh button 3. Click Empty Cache and Hard Reload | Hard Refresh: Cmd + Shift + R
Empty Cache + Hard Reload: 1. Open DevTools (Cmd + Option + I) 2. Right-click refresh button 3. Click Empty Cache and Hard Reload |
Firefox | Hard Refresh: Ctrl + F5 or Ctrl + Shift + R | Hard Refresh: Cmd + Shift + R |
Edge | Hard Refresh: Ctrl + F5 or Ctrl + Shift + R
Empty Cache: Same as Chrome (DevTools method) | Hard Refresh: Cmd + Shift + R
Empty Cache: Same as Chrome |
Safari | — | Hard Refresh: Cmd + Option + R
Empty Cache: 1. Safari → Settings → Advanced 2. Enable Develop menu 3. Develop → Empty Caches |
Opera | Hard Refresh: Ctrl + F5 or Ctrl + Shift + R
Empty Cache: via DevTools (same as Chrome) | Hard Refresh: Cmd + Shift + R
Empty Cache: via DevTools |
Reporting a Bug
If you encounter an issue, please submit the following to help us resolve it quickly:
Device (PC or Mac)
Brief summary of the issue
Browser (Chrome, Edge, Firefox, Safari)
Screenshots of the issue
Screenshots of Console and Network tabs:
Right-click on the page → Select Inspect
Open Console and Network tabs
Capture screenshots
Email Delivery Issues (Baldwin Realtors)
If you're not receiving emails:
Add these to your Safe Sender List:
Check your Spam/Junk folder
Find the email → Right-click → “Add to Safe Senders List”
If issues persist, contact: BR MLS Department at (251) 270-0328
Additional FAQs
Why do I need to log in through Relevate/MMSI?
Perchwell uses single sign-on (SSO), meaning your MLS credentials authenticate your access securely.
Which browser works best?
Google Chrome is recommended for the best performance and compatibility.
Why does clearing cache fix so many issues?
Cached data can become outdated or corrupted, causing display or functionality issues. Clearing it forces your browser to load fresh data.
What causes frequent logouts?
This is usually due to:
Disabled cookies
Network/firewall restrictions
VPN usage
Multiple active sessions
When should I contact support?
None of the troubleshooting steps work
You see repeated errors or broken features
You suspect a permissions or account issue