Use the Messenger
Click the bubble in the bottom-right corner of any screen in the platform or help docs to start a chat with someone from our team. If we don't respond immediately, we'll get back to you within 24 hours, and the response will go to your email as well as the messenger window (even if you've closed the chat).
Email Support
💡 Our support team is available via email at support@ams-analytics.com
When to Use Email Support
Complex questions requiring detailed explanation
Data submission assistance
What to Include in Your Email
Your organization name
Product (Benchmark or Compensation)
Specific page or feature you need help with
Clear description of your question or issue
Screenshots if relevant
Best time to reach you (if you want a call-back)
Response Time: Within one business day
Schedule a Support Call
Quick Support Calls (30 minutes)
Perfect for:
Quick questions
Platform navigation help
Specific feature guidance
Add to your calendar:
Extended Support Sessions (55-60 minutes)
Ideal for:
Detailed platform training
Complex data questions
In-depth feature exploration
Add to your calendar:
Kick-off Calls (30-60 minutes)
Recommended for:
New users
Annual submission planning
Team training
Add to your calendar:
Response Times
Email: Within 1 business day
Call scheduling: Within 2 business days
Data Extraction Service requests: Within 3 business days
Emergency Support
For urgent issues approaching submission deadlines:
Email with "URGENT" in subject line
Explain the specific blocker