The Fast Feedback module settings are your central hub for configuring how feedback operates across your organisation. These settings control everything from module visibility to core functionality like request expiry and soft limits. Accessing these settings is the first step before making any configuration changes. Understanding where to find these settings ensures you can quickly manage and customise the feedback experience for your users.

Enabling or disabling the Fast Feedback module controls whether users can access feedback functionality in Performance Leader. When disabled, the module disappears from navigation menus and users cannot give or request feedback. This is particularly useful during implementation phases, system maintenance, or when you want to temporarily pause feedback collection. After toggling the module on or off, you must refresh the page for changes to take effect in your navigation menu.

Renaming the Fast Feedback module allows you to align the terminology with your firm's culture and language. Some organisations prefer simpler names like 'Feedback' or 'Recognition', whilst others might use terms that better reflect their values. This customisation helps with user adoption by using familiar language. The new name will appear in your navigation menu and throughout the platform wherever the module is referenced.

The position of Fast Feedback in your navigation menu can affect how frequently users engage with it. Placing it higher in the menu makes it more visible and accessible, which can encourage a stronger feedback culture. You can prioritise modules based on what matters most to your organisation. The drag-and-drop functionality makes reordering simple and intuitive.

Request expiry determines how long a feedback request remains active before it automatically expires. Setting an appropriate timeframe ensures requests don't linger indefinitely whilst giving respondents reasonable time to provide thoughtful feedback. A recommended timeframe of around 60–120 days balances urgency with flexibility. Expired requests are removed from users' pending items, keeping their task lists current and manageable.

The soft limit protects individuals from being overwhelmed with feedback requests by notifying users when someone has reached a certain threshold. This is particularly important for popular team members, senior leaders, or those in high-visibility roles who might otherwise receive excessive requests. The soft limit doesn't prevent additional requests—it simply alerts the requester that this person has already been asked for considerable feedback. A typical soft limit is around 5 requests, though this can be adjusted based on your organisation's size and feedback culture.

Email notifications keep users informed about feedback activity without requiring them to constantly check the platform. You have granular control over each notification type, including whether it's enabled, whether it's on by default, and whether users can customise it themselves. For Fast Feedback, email sensitivity should be set to 'Normal' to ensure appropriate delivery. You can also customise the subject line and body content to match your firm's tone and language. Thoughtful notification configuration balances keeping users informed with avoiding email overload.

Empty states appear when users haven't yet given or received feedback, providing an opportunity to guide behaviour and set expectations. Default empty state text may be generic, so customising it allows you to reinforce your firm's feedback culture and standards. Consider including examples of effective feedback or reminding users of minimum expectations. Well-crafted empty states can motivate action and improve the quality of feedback exchanged across your organisation.

Page alerts are banner messages that appear at the top of the Fast Feedback page, making them highly visible to users. They're ideal for communicating important updates, deadlines, or temporary changes to feedback processes. You can choose from different colours to signal urgency or type of message. Alerts can be saved as drafts for review before going live, or enabled immediately for time-sensitive communications. Keep messages concise to ensure users actually read them.

Fast Feedback templates are the foundation of your feedback culture, defining what questions users answer when giving or requesting feedback. All template management happens in one central location within the Fast Feedback configuration. From here, you can view all existing templates, create new ones, edit current templates, and reorder how they appear to users. Understanding where to access templates is essential before making any changes to your feedback forms.

Creating a new template allows you to design feedback forms for specific scenarios or needs in your firm, such as project debriefs, peer recognition, or developmental feedback. Templates consist of settings that control visibility and privacy, plus the actual form questions users will answer. You can create templates as drafts and make them available later once they're finalised. Each template can have different questions for giving feedback versus requesting feedback, providing flexibility in how you structure the feedback experience.

The order of forms determines how they appear in dropdown menus when users give or request feedback. Forms appearing first are more likely to be used, so you might want to position your most important or frequently used templates at the top. The order applies to both give and request feedback forms simultaneously—you cannot set different orders for each. Reordering is achieved through simple drag-and-drop functionality.

Editing templates allows you to refine forms that are already in use, whether to improve clarity, add questions, or adjust settings. Changes to templates apply immediately, so any feedback given using the updated template will reflect your modifications. A common mistake is forgetting to click 'Update template' after making changes—without this step, your edits won't be saved. Always verify your changes have saved before navigating away from the page.

Whilst administrators set default notification settings, users can customise their own preferences for notification types you've made user-configurable. This gives individuals control over how they're alerted about feedback activity, allowing them to balance staying informed with managing email volume. Users access these settings through their personal profile, not through admin settings. Educating users about these options can improve satisfaction with the platform.