Overview
The Weekly Statistics Report is an automated email summary of your business performance sent every Monday morning, delivering the previous week's key metrics directly to your inbox. This convenient report provides dashboard insights without requiring you to log in, helping you stay informed about your loyalty programme's performance.
What the weekly report includes:
Previous week's visit statistics
Customer acquisition and retention metrics
Revenue and transaction data
Feedback ratings and satisfaction scores
Referral programme performance
Key performance indicators (KPIs) at a glance
Key benefits:
No login required—insights delivered to your email
Consistent Monday morning updates
Historical tracking via email archive
Easy sharing with team members
Quick performance overview for busy business owners
Before You Begin
Requirements:
Active Perkstar account
Valid email address associated with your account
Business activity during the previous week (for meaningful reports)
Important notes:
Reports send automatically every Monday
Covers the previous week (Monday-Sunday)
Sent to the email address on your account
Can be enabled or disabled in settings
Works for main accounts and sub-accounts
Understanding the Weekly Report
When Reports Are Sent
Delivery schedule:
Every Monday morning
Automatic delivery (no action required)
Covers previous week (Monday to Sunday)
Consistent timing each week
Note: Example timeline: Week: Monday, Jan 8 - Sunday, Jan 14. Report sent: Monday, Jan 15 (morning). Contains: All data from Jan 8-14
Why Monday mornings:
Start your week with performance insights
Weekend data is complete and processed
Time to plan week ahead based on trends
Industry standard for weekly reporting
What's Included in the Report
The weekly email contains dashboard statistics:
Visit metrics:
Total visits for the week
New customers acquired
Repeat customers count
Comparison to previous week
Activity metrics:
Total transactions
Average order value
New client signups
Cards issued
Retention data:
Weekly retention rate
Returning customer percentage
Churn indicators
Feedback summary:
Ratings received
Average satisfaction score
Positive feedback count
Dissatisfied members (if any)
Referral performance:
Referral link shares
Cards installed via referrals
New referral members
Revenue from referrals
Key highlights:
Week-over-week trends (up/down indicators)
Notable achievements or concerns
Quick summary for busy review
Format:
Email format (HTML or text)
Charts and graphs (visual representation)
Summary tables
Clear sections matching dashboard layout
Receiving Your Weekly Report
Default Behavior
Info: Reports are enabled by default. All accounts automatically receive weekly reports once you have activity to report, continuing every Monday indefinitely with no setup required.
Who receives reports:
Main account holder:
Reports sent to primary account email address
Full business performance data
All locations and cards (if multiple)
Sub-account holders (if applicable):
Each sub-account can receive their own report
Contains only their sub-account's data
Controlled independently from main account
Email Delivery
Where reports are sent:
Primary email address associated with your Perkstar account
Same email used for login
Check email settings if not receiving
Check your spam folder:
First few reports may land in spam
Mark as "Not Spam" or "Safe Sender"
Add sender to contacts/whitelist
Ensures future reports reach inbox
Email subject line:
Typically: "Weekly Statistics Report - [Your Business Name]"
Or: "Your Weekly Performance Summary"
Consistent subject for easy email filtering
Email from:
Usually from: noreply@perkstar.co.uk or similar
Automated system-generated email
Do not reply directly to report emails
Using the Weekly Report
Quick Review Strategy
Monday morning routine (5 minutes):
Open weekly report email
Scan key metrics (total visits, new customers, feedback scores)
Check trends (up or down from previous week)
Identify issues (declining visits, poor feedback, low retention)
Note successes (growth, high satisfaction, strong referrals)
Action items:
Address any dissatisfied customer feedback immediately
Investigate unexpected declines
Capitalize on positive trends
Share highlights with team
Comparing Weeks
Track progress over time:
Keep weekly reports in dedicated email folder
Compare current week to previous weeks
Identify seasonal patterns
Measure impact of campaigns or changes
Note: Example analysis: Week 1: 100 visits, Week 2: 120 visits (+20%), Week 3: 115 visits (-4%), Week 4: 130 visits (+13%). Trend: Overall growth with minor fluctuations.
What to look for:
Consistent growth or decline
Seasonal patterns (holidays, weather, events)
Impact of promotions or marketing
Correlation between metrics (visits vs. revenue)
Sharing with Your Team
Easy team communication:
Forward weekly report to managers/staff
Discuss at Monday team meetings
Set goals based on weekly data
Celebrate wins, address challenges
Creating accountability:
Staff awareness of performance
Data-driven goal setting
Transparent progress tracking
Team engagement with results
Archiving and Record-Keeping
Tip: Email reports serve as historical record with automatic weekly documentation, no manual export required, easy search and retrieval, and simplified year-end analysis.
Email organization tips:
Create dedicated folder: "Weekly Stats Reports"
Apply automatic email filters/rules
Tag/label for easy sorting
Archive older reports periodically
Disabling Weekly Reports
Why You Might Disable
Reasons to turn off weekly reports:
You check dashboard regularly (don't need emails)
Email inbox clutter concerns
Prefer to access data on-demand
Multiple team members receiving duplicates
Switching to different reporting schedule
Reasons to keep enabled:
Convenient automatic reminders
Easy historical tracking via email
Busy schedule—need pushed insights
Sharing with stakeholders who don't have dashboard access
How to Disable Reports (Main Account)
Step-by-step process:
Log in to your Perkstar account
Navigate to Settings (usually left-hand menu or top-right profile menu)
Look for Email Preferences, Notifications, or Reports section
Locate Weekly Statistics Report setting
Toggle OFF or uncheck the weekly report option
Save changes
What happens after disabling:
No more weekly emails sent to your account
Dashboard data still available (unchanged)
Can re-enable anytime
Takes effect immediately (next scheduled report won't send)
To re-enable:
Return to same settings location
Toggle ON or check the box
Save changes
Next Monday's report will send
How to Disable Reports (Sub-Accounts)
If you manage sub-accounts:
Option 1: Disable for all sub-accounts (if main account controls)
Log in to main account
Go to Settings → Sub-Accounts or Multi-Location Settings
Look for global weekly report settings
Disable for all sub-accounts at once
Save changes
Option 2: Disable per sub-account individually
Log in to specific sub-account (or access via main account)
Go to that sub-account's Settings
Find Weekly Statistics Report setting
Toggle OFF for that sub-account only
Save changes
Repeat for other sub-accounts if needed
Sub-account independence:
Each sub-account has separate report settings
Disabling main account doesn't automatically disable sub-accounts
Sub-account holders can control their own reports (if they have access)
Why manage sub-account reports:
Some locations don't need weekly emails
Reduce email volume for multi-location managers
Specific managers prefer dashboard over emails
Consolidate reporting to main account only
Troubleshooting
"I'm not receiving weekly reports"
Check these factors:
1. Email delivery:
Check spam/junk folder
Search inbox for "weekly statistics" or "performance report"
Verify email address in account settings is correct
Check email filters aren't blocking
2. Settings enabled:
Go to Settings → Email Preferences
Verify weekly report is toggled ON
Save settings even if already enabled (refreshes configuration)
3. Sufficient activity:
If brand new account with no transactions, nothing to report
Reports require at least some weekly activity
First report sends after first full week of operation
4. Email server issues:
Corporate email servers may block automated emails
Check with IT department about whitelist
Try changing account email to personal email temporarily
5. Account status:
Ensure account is active and in good standing
Payment issues can affect email delivery
Verify account hasn't been suspended
"Reports are going to spam"
Fix spam filtering:
Immediate actions:
Find report in spam folder
Mark as "Not Spam" or "Safe Sender"
Move to inbox
Add sender email to contacts
Long-term solutions:
Whitelist: noreply@perkstar.co.uk (or actual sender address)
Create email filter rule to always deliver to inbox
Check corporate email security settings
Contact IT to whitelist if corporate email
Gmail specific:
Click three dots on email → "Filter messages like this"
Create filter: "Never send to Spam"
Outlook specific:
Right-click email → "Junk" → "Never Block Sender"
"Report is empty or shows no data"
Possible causes:
No activity last week:
If zero transactions/visits previous week, report may be minimal
This is normal—report reflects actual performance
Solution: Drive more activity, reports will be more robust
Data sync issues:
Rare technical glitch in data processing
Check dashboard—if dashboard has data, report should too
Contact support if dashboard shows data but report doesn't
New account:
Very first report may have limited data
Needs full week of operation first
Subsequent reports will be more complete
"Want to change report frequency or content"
Current limitations:
Weekly frequency is standard (cannot change to daily/monthly via settings)
Content is pre-determined dashboard summary (cannot customize sections)
Alternatives:
For more frequent updates:
Check dashboard directly (real-time data)
Export dashboard data manually
Set up custom reports if platform supports
For less frequent updates:
Disable weekly reports
Check dashboard monthly on your own schedule
Export data as needed
For custom content:
Use dashboard export features
Create manual reports with specific metrics
Contact support about enterprise custom reporting options
"Receiving duplicate reports"
Why this happens:
Multiple accounts with same email address
Main account + sub-accounts using same email
Email forwarding creating duplicates
Solutions:
Use different email addresses for main vs. sub-accounts
Disable reports for duplicate accounts
Check email forwarding rules
Consolidate to one account receiving reports
Best Practices
Establishing Monday Routine
Make weekly reports actionable:
Create consistent review process:
Open report first thing Monday morning
Review key metrics (5 minutes)
Note trends and anomalies
Create action items for the week
Share highlights with team
Tip: Example Monday routine: 9:00am: Open weekly report, 9:05am: Review metrics and trends, 9:10am: Create action items based on data, 9:15am: Team meeting—share insights and goals, Week ahead: Execute on action items.
Setting Goals Based on Reports
Use weekly data for goal-setting:
Example goal progression:
Week 1 baseline: 100 visits
Week 2 goal: 110 visits (+10%)
Week 3 goal: 115 visits (continued growth)
Adjust goals based on actual performance
SMART goals from report data:
Specific: "Increase visits from 100 to 110"
Measurable: Report shows exact visit count
Achievable: Based on historical trends
Relevant: Tied to business objectives
Time-bound: Weekly tracking
Combining with Dashboard Access
Weekly report complements dashboard:
Use reports for:
Quick overview without login
Historical email archive
Sharing with non-dashboard users
Weekly trend monitoring
Use dashboard for:
Real-time data
Deep-dive analysis
Customer-specific details
Detailed graphs and breakdowns
Immediate decision-making
Best of both:
Monday: Review weekly report for overview
During week: Check dashboard for real-time insights
End of month: Deep dashboard analysis
Quarterly: Review accumulated weekly reports for trends
Frequently Asked Questions
Can I change what day weekly reports are sent?
No, reports are sent every Monday by default and this cannot be customized. Monday is chosen to provide weekend data and start-of-week insights.
Can I receive reports for multiple locations separately?
Yes, if you have sub-accounts for different locations. Each sub-account can receive its own report with location-specific data. Configure in sub-account settings.
Will I receive a report if I had no activity last week?
It depends on the system. Some send a minimal report showing zeros, others skip sending if there's no data. Check your inbox or settings for your platform's behavior.
Can I forward reports to my manager or team?
Yes, simply forward the email. However, if multiple team members need regular reports, add their email addresses to your account or give them dashboard access instead.
What if I disabled reports but want last week's data?
Log into your dashboard and select the previous week's date range. All data is available in the dashboard regardless of email report settings.
Are reports sent in my local time zone?
Reports are typically sent based on account time zone settings. Check your account preferences to verify. Monday morning delivery time may vary by location.
Can I customise which metrics appear in the weekly report?
Most systems provide a standard report format that cannot be customised. For custom reports, use dashboard export features or contact support about advanced reporting options.
Do weekly reports count against my email quota or plan limits?
No, automated weekly reports do not count against any email sending limits. They're a platform feature included with your account.
What if my email address changes?
Update your email address in account settings. Future reports will automatically send to the new address. Past reports remain in your old email inbox.
Can I access past weekly reports if I deleted the emails?
Unfortunately, if emails are deleted, they cannot be retrieved from the Perkstar system. However, all historical data is available in your dashboard—just select past date ranges to view equivalent information.
Tip: Need help with weekly reports? Contact support for assistance with email delivery issues, report interpretation, or customizing your notification preferences.