Overview
After activating a card, some core settings are permanently locked to protect the integrity of your loyalty program for existing cardholders. However, you can still change anything that's not a core setting — and those edits apply immediately to all existing customers once saved. Customers will see the changes when their card refreshes (sending a push notification helps apply updates across all cards faster).
What you can still change
After activation, you can freely edit:
Card design — Card colour, stamp images, background images, logo, icon, and central image
Reward or discount descriptions — Prize name, discount amount, reward details
Card information text — Card description, company name, "how to earn a stamp" text
Active links — Website, phone, email, and address links on the back of the card
Feedback links — Review platform links
Terms of use — Terms text and link to full terms and conditions
Issuer information — Company name, email, and contact number
Referral program — Active/inactive toggle and reward amounts
Push notifications and automations — Messages, timing, and triggers
Geo-push messages — Notification text for locations
Reward levels on Reward cards — Add, change, or remove reward tiers at any time
Reward program type on Reward cards — Switch between Spend, Visit, and Points
Note: All edits apply immediately to existing customers once saved. Customers see the update when their card refreshes — sending a push notification speeds this up.
What's locked after activation (by card type)
The following core settings cannot be changed after a card is activated.
All card types
These settings are locked across every card type:
Card type
Card expiration date / validity period
Card issuing form (fields cannot be added or removed)
Stamp card
Stamp life (expiration period)
Stamp count (number of stamps required for reward)
Stamps awarded when issuing the card
Earned stamp and earned reward messages
Multi rewards milestones
Multipass card
Stamp life
Lifetime points (expiration period)
Stamp count (total visits displayed on card)
Points for using the card
Cashback card
Lifetime points (expiration period)
Cardholder status (tier names, spend thresholds, percentages)
Discount card
Cardholder status (tier names, spend thresholds, percentages)
Reward card
Lifetime points (expiration period)
Gift card
Gift option (single use / multiple use)
Lifetime points (expiration period)
Coupon card
Linked card template
Reward for the first visit
Membership card
Payment collection method (Stripe on/off)
Membership expiration settings
Membership V1 setting
Tiers (pricing, benefits, names, descriptions)
FAQs
If I change the reward description, does it update for existing customers?
Yes. Changes to reward descriptions, discount amounts, and other editable settings apply to all existing cardholders once saved. Customers see the update when their card refreshes.
How do I force cards to refresh?
Send a push notification to your cardholders. This triggers a card refresh and applies any design or content updates you've made.
I need to change a locked setting — what can I do?
Locked settings cannot be changed on an active card. You would need to create a new card with the correct settings, then migrate your customers to the new card. Contact support@perkstar.co.uk if you need help with this process.
Can I add new fields to the card issuing form after activation?
No. The card issuing form fields are locked after activation. You cannot add, remove, or modify the fields customers fill in when installing the card.
Why are some settings locked?
Core settings like card type, expiration rules, and tier structures are locked to maintain consistency for customers who have already installed the card. Changing these settings mid-program could cause confusion or data mismatches for existing cardholders.