Enterprise Pricing and Billing: Frequently Asked Questions

Enterprise pricing is per seat (user), and you’re only billed for your active team members, so it’s straightforward to scale as your team grows or shrinks.

We offer two pricing tiers:

Discounts may be available for larger teams (250+ members), schools, universities, not-for-profit organizations, or government agencies.

We accept all major credit cards (Visa, MasterCard and AMEX). Additional payment options may be available depending on your region.

Please get in touch with us for invoice billing (annual subscriptions only).

For larger organizations (250+ users), white glove invoicing support is available.

Get in touch if you have specific needs or questions.

Enterprise Pro offers extended usage limits compared to Perplexity Pro.

Enterprise Max goes further, providing the highest access levels for Research and Create file and app queries, support for up to 10,000 personal files and 5,000 files per Space, and up to 15 video generations each month.

Organizations can flexibly combine Enterprise Pro and Enterprise Max seats to meet organizational and user needs.

No, API usage is not included with Enterprise Pro or Enterprise Max. Users who need API access must purchase credits or top off their balance with a valid payment method. Note that administrators cannot manage API credits for other users. API organizations (API Groups) can be set up.

Billing for Enterprise seats in a single organization is consolidated in one invoice.

Please note that if you purchase Sonar API credits, these will be billed separately.

Yes, you can pay by invoice and/or bank or wire transfer when you select this option during checkout.

For teams of 250 or more users, get in touch for white glove support.

We do not offer trials for Enterprise Pro or Enterprise Max.

When you create your Enterprise organization, you will have the ability to add your VAT ID to enable the VAT reverse-charge mechanism. You can also add it at any point in the Enterprise subscription portal.

If you have received invoices without the VAT reverse charge mechanism applied, please get in touch and we’ll be able to help.

You can find our refund policy here. If you’ve made an accidental purchase or need help understanding any charges on your account, please get in touch and we’ll be happy to help.

During your first month of subscription, you’ll be charged for the number of seats you selected during onboarding. Because there’s a 30‑day seat commitment period, any seat removals will only show up in your billing after the first month.

Once that first month is over, admins can easily add or remove members from the organization. You can learn more about managing users here.

When you add a user, a prorated charge is applied based on the time left until your plan renews. Removing a user creates a prorated credit, which gets applied to your next renewal.

To make sure your credits are applied correctly, it’s best to remove users first and then add new ones.

When you add or remove users from your organization, these seat changes take effect immediately. The prorated amount—calculated based on the exact day the seat was added or removed—is then grouped and billed on a schedule:

When the billing run occurs, you’ll receive a prorated charge or credit reflecting the remaining time in the current billing period from the day the change was made. At the next renewal, you will be charged for the total number of seats your organization has at that time.

To activate Enterprise features, your organization’s administrator must pay for all the seats provisioned.

If payment has been made and your organization can’t use Enterprise features, get in touch and we’ll investigate this.

Admins control all payments and billing for the organization. Your billing adjusts automatically if you add or remove seats. To see more details, check our article about managing pricing and billing.

Invoices are scheduled to be generated weekly (for monthly subscriptions), or monthly (for annual subscriptions), so you may not receive an invoice or see changes to your organization's seat count immediately after making those changes. However, when the billing run occurs, you’ll receive a prorated charge or credit reflecting the remaining time in the current billing period from the day the change was made.

Yes, please get in touch to request a discount code after we validate your organization’s eligibility. Required documentation may include:

Note: Students cannot request this discount directly. An IT representative or department head must contact us.

To claim tax-exempt status, contact get in touch with proof of exemption, and we will send you an updated invoice reflecting this status.

If you need help, get in touch for dedicated assistance.