How do I upgrade my account via the web app?
Go to your Settings page https://www.perplexity.ai/account/details
Under Account you will find the Subscription section
Click on Upgrade Plan and select the Plan you wan to use
You will be directed to a Stripe payments page where you can enter your details
What payment methods do you accept?
Credit and debit cards (Visa, Master Card and AMEX)
Cash App
Google and Apple Pay
ACH transfer
How do I download a subscription invoice or receipt?
Go to the Perplexity home page.
Click your user profile icon and select Account.
Under Subscription, click Manage Plan.
In Invoice History, find your desired date and click it.
Click Download Invoice to get a copy.
If you purchased your mobile subscription via mobile app - the Google Play Store or App Store app - invoices can be accessed directly through those channels.
How do I update my billing information?
Go to the Perplexity home page.
Click your user profile icon and select Account.
Under Subscription, click Manage Plan.
Scroll to Billing and Shipping Information and click Add payment method.
Invoice that have already been created cannot be changed or updated. Once a user updates their billing information, it will apply to future invoices only.
Can I pause my subscription?
No, subscription pausing isn't available. If you can't make a payment, you can cancel and upgrade at a later time.
What happens if I don't renew my subscription?
Your account will revert to the free version after the current billing cycle ends, losing access to Pro features
How do I cancel my plan?
Go to the Perplexity home page.
Click your user profile icon and select Account.
Under Subscription, click Manage Plan.
Click Cancel Plan
Additional Refund Scenarios
Forgot to cancel subscription
Refunds may be issued if request follows guidelines mentioned above.
Switching from annual to monthly subscription
Refunds are possible within established timeframe.
Account termination
If your account is terminated for violating Perplexity's Terms of Use, you won't receive a refund for remaining credit or prepaid service.