How do I subscribe on the computer?
To subscribe, click “Learn More” under “Try Pro” on the left side menu or visit your settings page. Choose a subscription plan—monthly or yearly—and complete the payment process.
What payment methods do you accept?
Credit and debit cards (Visa, Master Card and AMEX)
Cash App
Google and Apple Pay
ACH Transfer
Paypal
How to download a subscription payment invoice or a receipt?
In settings, scroll down to find “Subscription” in the Perplexity Pro section.
Click “Manage Subscription,” which will redirect you to the current plan page.
Scroll down to “Invoice History” and click the billing date of your choice.
A new window will open with an option to download the invoice or receipt.
How can I update my billing information on the computer?
Go to settings and scroll down to “Subscription” in the Perplexity Pro section.
Click “Manage Subscription” to be redirected to the current plan page.
Scroll to “Billing and Shipping Information” and click “+ Add payment method.”
Can I pause my subscription?
You cannot pause your subscription. If you are unable to make a payment, you can cancel your subscription and restart it when convenient.
What happens if I don't renew my subscription?
If you don't renew your subscription, your account will revert to the free version after the current billing cycle ends, and you will no longer have access to Pro features.
How do I cancel my subscription on the computer?
Go to Settings and scroll down to find “Subscription” under Perplexity Pro. Click “Manage Subscription” to be redirected to the current plan page, then choose “Cancel plan.”
This will only apply to you if you subscribed on the web. Please refer to your further OS (Android or iOS) if you subscribed through our app.
Forgot to unsubscribe
Refunds may be issued if the request follows the guidelines mentioned above.
Switching from annual to monthly subscription
Refunds are possible within the established time frame. You will need to start a new monthly subscription and pay the current amount.
Account termination
If your account is terminated for violating Perplexity's Terms of Use, you will not receive a refund for any remaining credit or prepaid service.