How do I upgrade my account via the web app?
Go to your Settings page https://www.perplexity.ai/account/details
Under Account you will find the Subscription section
Click on Upgrade Plan and select the Plan you wan to use
You will be directed to a Stripe payments page where you can enter your details
What payment methods do you accept?
Credit and debit cards (Visa, Master Card and AMEX)
Cash App
Google and Apple Pay
ACH transfer
How do I download a subscription invoice or receipt?
Go to the Perplexity home page.
Click your user profile icon and select Account.
Under Subscription, click Manage Plan.
In Invoice History, find your desired date and click it.
Click Download Invoice to get a copy.
If you purchased your mobile subscription via mobile app - the Google Play Store or App Store app - invoices can be accessed directly through those channels.
How do I update my billing information?
Go to the Perplexity home page.
Click your user profile icon and select Account.
Under Subscription, click Manage Plan.
Scroll to Billing and Shipping Information and click Add payment method.
Invoice that have already been created cannot be changed or updated. Once a user updates their billing information, it will apply to future invoices only.
Trial Promotional Subscriptions - Payment Method Required
If you've redeemed a trial or promotional subscription (for example, through a partner promotion), a valid payment method is required to activate and maintain your access. Here's what you need to know:
Overall Requirements
A valid credit or debit card is required for all promotional and trial redemptions.
No charges are applied during your promotional/trial period.
Unless you cancel before the trial ends, your subscription will auto-renew at the standard rate for the plan you selected during redemption (monthly or annual).
New Users vs. Existing Users
New users are prompted to add a payment method during the sign-up and redemption flow.
Existing promotional/trial users who receive a payment method prompt must add a credit or debit card within 7 days of the original notification. If no card is added within that window, your account will be downgraded to Perplexity's free version. Once you add a valid card, your promotional access resumes immediately. However, any missed days will not be added back to your trial period.
Where Notifications Appear
Email: You will receive an email notification prompting you to add a payment method. You will also receive a reminder email 14 days before your promotional period expires.
In-app: An in-app banner will appear prompting you to add your payment information.
How Do I Update My Payment Information?
Web (desktop):
Scroll to the Subscription section.
Click Manage Plan (or Manage Subscription).
Under Billing and Shipping Information, add or update your payment method.
Do not attempt to update your Perplexity payment information through the Google Play Store or Apple App Store. Doing so will create a new, separate subscription and you will be charged. Always update your payment method via the Perplexity website.
Can I pause my subscription?
No, subscription pausing isn't available. If you can't make a payment, you can cancel and upgrade at a later time.
What happens if I don't renew my subscription?
Your account will revert to the free version after the current billing cycle ends, losing access to Pro features
How do I cancel my plan?
Go to the Perplexity home page.
Click your user profile icon and select Account.
Under Subscription, click Manage Plan.
Click Cancel Subscription.
Additional Refund Scenarios
Forgot to cancel subscription
Refunds may be issued if request follows guidelines mentioned above.
Switching from annual to monthly subscription
Refunds are possible within established timeframe.
Account termination
If your account is terminated for violating Perplexity's Terms of Use, you won't receive a refund for remaining credit or prepaid service.