How do I subscribe on iOS?
Tap the settings icon located in the top left corner of the app. Tap Perplexity Pro → Learn More, and choose your plan.
How can I update my billing information on iOS?
Open the Settings app on your iPhone or iPad.
Tap your name.
Tap “Payment & Shipping.” You might be asked to sign in with your Apple ID.
To add a new payment method, tap “Add Payment Method.” Enter the new payment method details, then tap “Done.”
To update an existing payment method, tap the payment method, then edit your information. You might need to enter the security code printed on your credit or debit card.
To remove a payment method, tap “Edit,” tap the red delete button next to the old payment method, then tap “Delete.”
Can I pause my subscription?
You cannot pause your subscription. If you are unable to make a payment, you can cancel your subscription and restart it when convenient.
What happens if I don't renew my subscription?
If you don't renew your subscription, your account will revert to the free version after the current billing cycle ends, and you will no longer have access to Pro features.
How do I cancel my subscription on iOS?
Open the App Store and tap the profile icon in upper right corner. Tap “Subscriptions,” then “Perplexity - Ask Anything.” Choose “Cancel subscription.”
I’ve cancelled my subscription, but I’m still being charged. What can I do?
Please double check you’ve cancelled your subscription by going to your App Store Settings and checking for an active subscription for Perplexity AI.
How can I request a refund on iOS?
Go to reportaproblem.apple.com and sign in using the Apple ID associated with your App Store purchase. Navigate to your digital purchase history, and tap "Request a refund.”
Forgot to unsubscribe
Refunds may be issued if the request follows the guidelines mentioned above.
Switching from annual to monthly subscription
You will need to start a new monthly subscription and pay the new amount. We can't create prorated subscriptions.
Account termination
If your account is terminated for violating Perplexity's Terms of Use, you will not receive a refund for any remaining credit or prepaid service.