What is your refund policy?
Our refund policies vary based on subscription type, regional laws, and account status. Please note we can't process secondary refund requests after a first one has been granted.
EU, UK, or Turkey customers
You are eligible for a refund if you cancel your subscription within 14 days of purchase. This applies to both monthly and annual subscriptions. Please specify that you are applying for a refund from the EU, UK, or Turkey in your request.
All other customers:
Monthly subscriptions: You can request a refund up to 24 hours after the purchase date. Please include details on why you are requesting a refund.
Annual subscriptions: You are eligible for a full refund within 72 hours of the original purchase date and time. No exceptions for requests after this period.
How can I request a refund on the computer?
Visit perplexity.ai/pro and click “Manage Subscription.” Choose “Cancel Plan.” The option to request a refund will be available along with confirmation of cancellation.
If you do not see this option, contact us through Intercom in your settings or email us.
How can I request a refund on iOS?
Go to reportaproblem.apple.com and sign in using the Apple ID associated with your App Store purchase. Navigate to your digital purchase history, and tap "Request a refund.”
How can I request a refund on Android?
To request a refund for an Android subscription, please email us or contact us through Intercom.
Additional refund scenarios
Forgot to unsubscribe
Refunds may be issued if the request follows the guidelines mentioned above.
Switching from annual to monthly subscription
Refunds are possible within the established time frame. You will need to start a new monthly subscription and pay the current amount.
Account termination
If your account is terminated for violating Perplexity's Terms of Use, you will not receive a refund for any remaining credit or prepaid service.