How can I delete files or images from a thread?
You can delete files from a thread by clicking on the three dots at the very bottom of the thread, then View Sources. A side panel will open with the sources, click on each source and press Remove Source.
Please note this action will rewrite the previous response.
I want immediate deletion of my files or image from a thread, space or organization how can I accomplish this?
Please submit a response through this form detailing the request and we will get back to you with a confirmation that we've received your request.
What happens to my uploaded files and/or images?
Your files stay private. We use their content only to customize responses to your questions and tasks. They’re never accessed or shared for other purposes. We prioritize your privacy.
How long will files and/or images be retained?
These are retained for 30 days. After 30 days, the file contents will no longer be accessible for follow-ups, but follow-up responses can still maintain the context of previous questions and answers in that thread.
Can files and or/images be downloaded after uploading?
Files cannot be downloaded after uploading on a thread level. However, a snippet of the text extracted from the file is available in the “View Sources” modal.
For files that are uploaded to an organization's repository, it's possible to download the files.
Why can’t Perplexity read my file?
Make sure your file is text-based. You can verify this by trying to select text in the document; if you can select it, it’s ready for Perplexity.