If you encounter technical issues such as not being able to see your threads, seeing altered content, or being unable to generate a response, these problems usually resolve within 30 minutes to a few hours.
To ensure optimal performance on your web browser or mobile device, follow these steps:
Clear browsing data, including cookies and cached images and files
Log out
Restart browser or app
Log in back to Perplexity
If issues persist, please wait an hour before reaching out to support@perplexity.ai.
Where can I learn more about Perplexity?
We offer a variety of resources to help you learn more about Perplexity.
Visit our Help Center by clicking the ”?” icon at the bottom left of the screen.
Our Getting Started page covers the basics.
Pro Users can access additional support through Intercom on the settings page.