We recommend using a Gmail or Apple account to log into Perplexity, as other email clients may have issues. We are working to improve the login experience.
If you cannot sign in, check the following:
Check your spam folder.
Ensure you are using the most recent login link.
Open the link on the same device you are using Perplexity on.
Verify your email provider is not blocking any links.
Disable any email scanners.
If issues persist, email us at support@perplexity.ai. You will not be able to access the Intercom messenger unless you are signed in.
Why can’t I log into the mobile app?
If you're having trouble logging into the mobile app, try these steps:
Ensure your phone settings allow Perplexity to be launched via login links.
Use the most recent login link.
Open the login link on the same device where you're using the Perplexity app.
Verify your email provider isn't blocking our links.
Temporarily disable any email scanning software.
Disable any VPN you might be using.
For a smoother experience, consider logging in via your Google or Apple account.