Troubleshooting & Support
Help | Problem Solving | Support Articles
Troubleshooting for image generation
Need support?The Perplexity Support Team is here to help
How can I contact the Perplexity team?You should contact the team if you have any need for support.
How do I submit a bug report?
I am having issues signing inHere's some basic troubleshooting when you are encountering problems signing in.
How can I report incorrect or inaccurate answers?We're happy to take your report to improve the quality of your responses.
Why can’t I see my Pro status?
Troubleshooting access to threads & Pro featuresFollow these steps to confirm you’re logged into the correct account on all your devices.
How to find Apple Relay/Hide My Email for Perplexity
Troubleshooting: Not receiving one-time passcode or sign-in emailUnable to login due to not getting your login code or sign-in email? This article walks you through our troubleshooting steps.
Supported Browsers for Perplexity Web App
How to Change Your Sign-In Method (Email, Google & Apple)Whether you're looking to switch your login method or want more flexibility in how you access your Perplexity account, this guide will help.