Troubleshooting & Support
Help | Problem Solving | Support Articles
Troubleshooting for image generation
Need support?The Perplexity Support Team is here to help
How can I contact the Perplexity team?You should contact the team if you have any need for support.
How do I submit a bug report?
I am having issues signing inHere's some basic troubleshooting when you are encountering problems signing in.
How can I report incorrect or inaccurate answers?We're happy to take your report to improve the quality of your responses.
Why can’t I see my Pro status?
Troubleshooting access to threads & Pro featuresFollow these steps to confirm you’re logged into the correct account on all your devices.
How to find Apple Relay/Hide My Email for Perplexity
Troubleshooting: Not receiving one-time passcode or sign-in emailUnable to login due to not getting your login code or sign-in email? This article walks you through our troubleshooting steps.
Supported Browsers for Perplexity Web App
How to Change Your Sign-In Method (Email, Google & Apple)Whether you're looking to switch your login method or want more flexibility in how you access your Perplexity account, this guide will help.
Account Access, Subscription, or Ownership Issues?Learn who owns a Perplexity account, how email and subscription management work, and steps to resolve account or billing issues.
Where did my threads go?Explains why Perplexity threads may disappear, covering temporary threads, privacy, retention, and troubleshooting steps for missing conversations.
Incognito Mode TroubleshootingThis article covers common issues and solutions for Incognito mode, including how to exit incognito and locate missing files.
Email Assistant Troubleshooting
Troubleshooting issues with Apple Relay Emails