Troubleshooting & Support
Encountering issues? We've got you covered
Troubleshooting for image generation
Need support?
How can I contact the Perplexity team?You should contact the team if you have any need for support.
How do I submit a bug report?
I am having issues signing inHere's some basic troubleshooting when you are encountering problems signing in.
How can I report incorrect or inaccurate answers?We're happy to take your report to improve the quality of your responses.
Why can’t I see my Pro status?
How do I reset my cache?Outdated cached files can cause display issues, this guide shows you how to clear your cache and fix them.
Troubleshooting access to threads & Pro featuresFollow these steps to confirm you’re logged into the correct account on all your devices.
How to find Apple Relay/Hide My Email for Perplexity
Troubleshooting: Not receiving one-time passcode or sign-in emailUnable to login due to not getting your login code or sign-in email? This article walks you through our troubleshooting steps.
Supported Browsers for Perplexity Web App