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I've entered the app but it's all empty
I've entered the app but it's all empty

Help with logging in for existing members

Salma avatar
Written by Salma
Updated over a week ago

You've entered the app and it doesn't contain your past information (like your health plan, points collected or rewards won)? No problem! Read this article to get some help.

This is probably because you just created a new account by accident. Here are the steps to get into your original one:

  1. Go to the 'You' tab

  2. Tap on 'Settings'

  3. Choose 'Log-out'.

  4. Once you're on the Log In/Sign Up screen, make sure you select Log In.

  5. Hit the log-in method (either Email, Google or Apple) you've used before.

  6. If you selected Email, make sure you use the exact same email you gave us when you signed up.

Still doesn't work? Contact our team for help 💬 😊

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