We understand how frustrating it can be to have a reward declined 😞 The most common reason for this to happen is because the photo we ask for verification purposes was of poor quality and the scheduled medications noted in the app were not visible. 👀

Here is how to avoid this and get the rewards you deserve:

Alternatively, if you have already taken your medication, we also accept photos of the boxes or containers that your medication came from.

Other article that might help:
​Reward unavailable

If you believe there has been an error as to why your reward was declined, please do not hesitate to contact us directly and we will investigate the issue further! 💬