In this article we cover what changes you can make in your subscription and information under "My account" in our customer portal on petgood.com.

Create an account & Log in

On your computer, click on the little icon at the top right of the menu. For mobile, click on the three lines at the top left and then Account. Then enter your e-mail and password to log in. If you do not have an account, you can create a new one on the page.

If you already have an account but don't remember your password, click on Forgot password? and fill in your e-mail, and you will receive a link to create a new password.

Account information and address

Once you have logged in to your petgood account, you will find information regarding your previous orders and subscriptions if applicable. The first view shows all your orders, which can be both one-time purchases and orders linked to your subscription

To the right under the heading Primary address you can see the address that is registered to your account. If you click on Edit addresses, you will be able to update your address, add a new address or delete an address.

Keep in mind that if you have a subscription with us, you also need to update the delivery address for the subscription. To do this, click on Subscriptions, and click Edit next to Shipping in your active subscription.

Your subscription

If you click Subscriptions, you will see all your subscriptions and a summary of each subscription; the subscription's unique number, time interval, recurring amount, status and start date. Click on the subscription if you want more info or want to make adjustments.

Customize your subscription

At the top of the page you can see when your subscription was created and the delivery frequency.

Change delivery frequency

Click Edit to the right of the date and select from the drop-down-list if you want the subscription to be renewed every two, two or three months. Remember to click Save if you have made any changes.

Change subscription contents - add, change and delete product

Add product: Click Edit and select Add Item to add a product to your subscription. Find the product you want to add, then click Add and then Save.

Delete product: Click Edit and select Delete under the product you want to delete. Then click Save.

If you want to increase or decrease the amount of food, simply delete the product you want to replace and then Add Item. For example, remove 5 kg of food, and instead add 6 kg.

Skip a delivery

If you want to skip a delivery, for example if you have enough food for another month, you can go to the Payment overview section and click Skip payment. If you change your mind, you can click Undo skip payment. In the view, you will see when your upcoming payments will occur.

Change delivery information

Click Edit next to your email or shipping address to adjust the information. Enter your new details or contact information and then click Save.

Change delivery date

Click on Reschedule under Billing Schedule. A calendar will then appear where you can select the date for the next delivery. Click on the date you want.

Change payment method

Click Edit next to your current payment information. We will then send you an email to update your payment details. Click on the link in the email and enter your new payment details. If you change the payment method, your subscription and future recurring payments will be updated.

Pause / reactivate subscription

Click Pause my subscription (orange button) and then confirm your choice. If you choose to pause, the automatic subscription will be paused and you will not be charged or receive any payment links from this subscription until you click Reactivate my subscription (green button).

Cancel subscription

Click Cancel my subscription (red button) and then confirm your choice. When you cancel, your automatic subscription will be deleted and you will not be charged or receive any payment links for this subscription in the future. Please note that a subscription that has been canceled can NOT be reactivated.

Reactivate subscription

After you have paused your subscription, the Reactivate my subscription button (green button) will instead be visible. If you click on it, the subscription will start again and after a few minutes you can also see under Payment overview when the next payment will take place.

Questions or need help? Don't hesitate to reach out to us using the blue chat bubble or send us an e-mail at help@petgood.com

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