If you charge pet parents for late cancellations, you can set up an automated cancellation policy for each service category you offer.
You can even set multiple tiered policies for the same service category based on how close someone is to their scheduled appointment time when they decide to cancel and even share the cancellation fee with the staff member who was scheduled for the service.
To add or edit your cancellation policies, go to the Services & Pricing tab of your business Settings page, and tap the gear icon to the right of the category that you'd like to add your cancellation policy for.
Then, tap on the Policies & fees tab in your category settings.
⚠️ If you have multiple service categories, just make sure that you have the correct category selected on the left side of the page before adding or changing your policies!
To add a new policy, toggle on the option to apply fee for late cancellations.
You'll then be prompted to choose the % or $ amount you'd like to charge for cancelled appointments, when this policy applies, and how much of this fee (if any) would go to the assigned staff member for the cancelled appointment.
After you tap add, your cancellation policy is in effect immediately.