You can reach P.F.C. customer service through several different channels. If you’re already signed up, the easiest way to reach customer service is through the in-app chat. Our customer service is available to chat on Monday - Friday between 09:00-17:00.

If you have issues signing in or you have general enquiries please send us an email at

Did you lose your card and need to block it? The easiest way is to freeze the card in the app. By freezing the card all transactions will be blocked. Did you lose both your phone and your card? Then it's important to contact us and leave your full name and the phone number that is connected to your profile, so we can help you block your card.

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