If your card was denied when you tried to withdraw money from an ATM abroad, it is important that you contact our customer service via the chat when you are logged into the app so that we can investigate the matter.
We are aware that there have been problems with withdrawing money from ATMs abroad for some users, but not all cards are affected. We have seen that this has occurred in Thailand, Indonesia, Japan, New Zealand and Mexico, among others.
We are currently investigating what the problem may be and are actively working together with Mastercard to investigate the source of the problem.
If you need access to the money on your P.F.C card, you can at any time transfer the money back to your bank account through the app. Remember that it can be good to bring an extra card with you when you travel!