Help | P.F.C. Hjälp

P.F.C. Hjälp

Help

Help

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Card lost or stolen

How do I report my card lost or stolen?

Contact

How do I get in touch with P.F.C?

Getting started

Who can use P.F.C?

How do I sign up?

How do I get my card?

Will P.F.C. do a credit check when I order the card?

What fees do you charge?

Top up and withdraw money

Why do I need to top up my card?

How do I top up my card?

Can I top up before I have received my card?

Can someone else deposit money to my P.F.C-card?

How do I withdraw money from P.F.C?

How much can I withdraw from an ATM?

Why was my card denied when I tried to withdraw money from an ATM abroad?

Crypto

How does the Crypto feature work?

Do I have to report my crypto holdings at P.F.C. to the Swedish Tax Agency (Skatteverket)?

How do I create an account to be able to invest in crypto?

Does it cost anything to invest in crypto with P.F.C.?

Why is it not possible to sell/buy crypto in the app right now?

How do I close my Crypto account?

Apple Pay

How do I add my P.F.C. card to Apple Pay?

I am unable to connect the card to my digital wallet. What am I doing wrong?

Can I connect the card to multiple devices?

Is it safe to pay with Apple Pay?

How do I block or disconnect my P.F.C. card from my digital wallet?

What do I do if I have lost my phone / device?

Can I pay with my P.F.C.-card by phone anywhere?

Why do I get double push notifications on my purchases?

What happens to the Apple Pay connection if I order a new card?

Google Pay

How do I add my P.F.C. card to Google Pay?

I am unable to connect the card to my digital wallet. What am I doing wrong?

Is it safe to pay with Google Pay?

Why do I receive double push notifications for my purchases?

What do I do if I have lost my phone / device?

How do I block or disconnect my P.F.C. card from my digital wallet?

Transactions

Why was my transaction declined?

I recently made a purchase, but the transaction is not visible in the list of transactions, and the balance has not decreased. Why?

Will I get a monthly bill?

Is there a purchase limit?

Why did I not get any push notification?

The card

How does P.F.C. Mastercard® work?

When will I receive my card?

How do I activate my card?

Where can I use the card?

Can I use my card abroad?

Can I make contactless payments?

I tried to make a contactless payment but it didn't work. Why?

Settings

How do I change my phone number?

How do I change my email address?

How do I change my name and home address?

How do I manage push notifications?

How do I cancel my engagements at P.F.C.?

Security

Why is P.F.C. asking me questions?

Is P.F.C. safe?

Can I use the card online?

Can I change my PIN-code?

Do you have deposit guarantees?

About us

When is your Customer Service available?

Is P.F.C. a bank?

Loans

Do I need to be a customer of P.F.C. to be able to apply for a personal loan?

How do I apply for a loan?

When can I access the money?

Groups

What is Groups?

How do I create a Group?

How do I settle costs in a group?

Goals

How does Goals work?

Can I transfer money from Goals back to my P.F.C-card?

Put away money with every purchase

Part Payments

Part payments - How does it work?

Part payments - Will you do a credit check when I apply?

Part payments - How much does it cost?

Part payments - Over how long time can I split the payment?

Part payments - What happens if I don’t pay back in time?

Junior

Can I transfer money from the Junior card back to my P.F.C. balance?

Flex

Flex - How does it work?

Flex - Who can use the service?

Flex - How much does it cost?

Flex - How do I pay back?

Flex - When do I get access to the credit?

Flex - How much do I need to pay each month?

Flex - How can I use the granted credit?