• A proactive preventative care program meant to give you the care you need the moment you need it

• Your care management team will be checking in with you occasionally to help you reach your health goals and better manage your conditions.

• You'll also be able to text us any time for appointment scheduling, medication refills, questions, advice, etc.

• Your Doctor is recommending this program to all eligible patients.

• Our goal is to keep you healthy, connected, and out of the hospital

• You’ll have a proactive care management team who supports you between visits with your conditions, health goals, questions, urgent needs, and scheduling.

• No app download

• No login

• All through text messages

What’s this really mean - why does the Doctor want me to enroll?

Over time, your Doctor hopes that this program will, like it has for other patients, improve your overall health, minimizing complications due to your conditions, ultimately preventing unnecessary hospital visits.

The key differences are in time requirements, focus of care, and documentation requirements.

• CCM requires at least 20 minutes/month of care management for patients with 2 or more chronic conditions, and requires structured documentation proving time spent and activities completed.

• APCM has no defined time requirement for services; it has a broader focus on wellness, prevention and health strategies; and focuses on outcomes and quality metrics with less emphasis on time tracking.

• Free to join

• Connected Care services are covered by Medicare, and by some Medicaid and commercial insurance plans, with standard cost sharing (like a deductible or copay/coinsurance).

• Traditional Medicare: You’ll have a 20% coinsurance, just like other Part B services, once your deductible is met.

• Medicare & Medicaid (Dual Eligible): You likely won't have any out-of-pocket costs.

• Secondary Insurance: If you have secondary insurance, it often covers your cost.

• Medicare Advantage: You may have a small copay, depending on your specific plan.

• We recommend calling your insurance company to see if there is a cost.

• If at any time you find that this cost is not in line with the service you are receiving, you can text us STOP at any time to be removed from the program.

• Your Doctor or their staff should have spoken with you about the program before they signed you up.

• If you think you are already receiving this type of service but aren’t sure, we recommend you call the Doctor to check.

• If you are, then you can either continue receiving the service from your existing Doctor, or you can request to transfer to our program at any time.

• If you’re unsure, we can go ahead and enroll you and if we find out that you are receiving the service from another provider, we will let you know.

• It’s a standard consent form that all patients complete so that they can communicate with the office over text.

• PHI = Protected Health Information.

• Provide consent to both PHI Authorization and program enrollment.

• Reply to the occasional text message check-ins from your care management team and Doctor throughout the week.

• You will also occasionally speak with your care management team over the phone about more sensitive or complex needs - like when you review your custom care plan.

I’m glad to hear that you’re happy with the service the office is providing right now, but this program will further that service especially in the case of if something were to change with your condition or health.

Your care management team is a Medical Assistant or Nurse who works directly with your Doctor, the Nurses and Nurse Practitioners to make sure you’re getting everything you need to stay healthy.

This program works best over text messaging, but if you are unable to text, you can still participate in the program. Your care management team can speak with you about that a bit more.