With Phamily's Message Templates you can send pre-written templates to patients. Your Phamily account is equipped with a variety of templates and you can write your own.
Creating a Message Template
1. Click on your Initials in the top right > Message Templates
2. Click Add a Template
3. Click on Type and Select the type of Template you want to create
💡 Template type determines where you can access your Message Templates
Patient Chart - "Checkin", "Message"
Check-ins Page - "Checkin"
Appointments Page - "Appointment"
4. Click on Name and give your template a name
5. Format your Message Body
💡 Smart Variables let you re-use the same Message Template for multiple patients. To learn more about Smart Variables read Working with Smart Variables
6. Click on SUBMIT
Using your Message Template
1. Open a Patient Profile and click the Pencil icon in the message field
2. Search for and select your message
Here are some tips on writing a successful message template
Keep the message 130 characters or less if possible. There is a character counter in the template builder to help you keep track.
Include a question at the end of messages to keep the conversation going.
Leave the name variable in the template to personalize the message.
Name the template something unique that's easy to find in the system.