Phase is billed per farm workspace (one operation). One subscription covers the whole operation — its farm locations, paddocks, employees and advisors — with no per-user fees and nothing sold as an add-on.

Agronomists who run farms for growers who don't use Phase have their own subscription, Phase Advisor, described further down.

Web only: More → Subscription & Billing.

The page opens with one header row: the farm and the plan's state (for example "Trial · 12d left", "Active" or "Past due"), with Actions and, on a paid plan, Manage billing beside it. Current plan lists the plan, its status, the price, the renewal, trial-end or end date, and the billing email.

Native app users need to open Phase on the web to manage billing. In the iPhone and Android apps, Subscription & Billing is not in More; a notice that opens it shows the plan's status and Refresh subscription status, never prices or purchase links.

On a computer, people who manage billing see a trial button beside the season at the top of the app, for example "12d trial · upgrade". In the last three days it reads "3d left: choose a plan" with a small dot beside it, and on the last day "Trial ending: choose a plan". It opens Subscription & Billing.

All prices are in Australian dollars and include GST.

On pricing, Ultra is marked Recommended. Not on John Deere? Pro is the complete system; Ultra still adds CNH machine hours and Phase Spatial.

The Choose your paid plan cards on Subscription & Billing say the same. The Pro card lists John Deere and CNH FieldOps paddock and boundary import. The Ultra card lists John Deere work synced and reconciled against crop plans, Machine hours from John Deere and CNH, and John Deere yield maps, and Phase Spatial: zone maps and variable-rate prescriptions.

To move from Pro to Ultra, choose Upgrade to Phase Ultra on the Ultra card, or Actions → Review Ultra upgrade. Phase shows the exact prorated amount and asks you to confirm before your card is charged.

Pro and Ultra prices are the total you pay, with 10% GST included. Receipts and invoices show the GST included, so they work as Australian tax invoices: A$135.91 of GST in Pro and A$226.82 in Ultra.

Subscriptions started before 23 September 2026 may have receipts with no GST line. The amount charged is the same either way; contact support if you need the GST line added to future receipts.

Pro and Ultra are paid by card through Stripe. Past receipts and invoices are in the Stripe portal: More → Subscription & Billing → Manage billing.

New workspaces get 14 days of full Ultra access, with no card needed. Trial and subscription status are shown in the app. You can create the account on the website or in the iPhone or Android app (Create account); plans are chosen on the website.

You can choose Pro or Ultra at any time during the trial. On Subscription & Billing the plans are cards: choose one (Pro is chosen to start with, or whichever plan you picked on the website), then press the one button under them, Subscribe to Phase Pro or Subscribe to Phase Ultra. Choosing a plan ends the trial straight away: the annual plan is charged at checkout, and the workspace moves to the paid plan immediately, with no trial limits and no more "your trial is ending" emails. The page says "Your trial ends and annual billing starts today, with full paid access straight away." Choosing a plan does not add the rest of the trial on top.

If you chose a plan during your trial before 23 September 2026 and it is still waiting for the original trial end date, Phase moves it onto the paid plan and charges it automatically the next time Stripe updates the subscription. Contact support if you would rather it started now.

If you do not choose a plan, Phase currently keeps the workspace available for 90 days, and it reopens if you choose a plan in that time.

When a trial or plan has lapsed, the farm opens on Access unavailable. Status says why, for example "Trial ended", "Payment failed" or "Plan cancelled" ("Not active" in the iPhone and Android apps), and Records says your records are still readable and exportable. People who manage billing get Review plan options first; everyone gets View and export my records and Export everything this workspace holds. If you have already paid, choose I have already paid under the buttons and Phase checks the subscription again.

While a farm is on trial, Phase reads five crop plan or farm performance reports, ten invoices with Phase AI, ten soil reports and forty grain contracts. Each importer says so on its page, using one importer does not spend the others, and a subscription has no limit. Chat with Phase, weather photos, paddock Notes and the invoice parsers that already understand Nutrien or Elders files are not capped.

Use Subscription & Billing to choose a plan, upgrade from Pro to Ultra, and open the Stripe portal (Manage billing) for your card, invoices and cancellation. Refresh, Update payment method, Cancel subscription (or Resume subscription) and Review Ultra upgrade are under Actions; each payment action opens the same secure Stripe portal. Without a plan but with an earlier Stripe account, Actions has Open billing portal. Subscriptions renew yearly unless cancelled. If you cancel, access and exports stay available until the end of the paid period.

If a card payment fails, a line at the top of every page says so, with the date to fix it by and Update payment method.

Advisors who join your farm with an access code do not pay anything. Your Pro or Ultra subscription covers them. If your clients pay for Phase, their agronomist doesn't.

Phase Advisor is for agronomists and advisory practices who run farms in Phase for growers who don't use Phase themselves.

Phase Advisor is for planning and advice. A managed farm has the map, paddocks, crop plans and Crop Plan Studio (with Ask Phase), recommendations, notes, soil results, reports and paddock booklets. Jobs, machinery, livestock, inventory, grain, finances, Phase Spatial, the full Phase Agent and machinery connections are not part of it. They come with the grower's own Pro or Ultra plan.

Choosing how many advisors. When you start Phase Advisor, enter how many advisors are in your practice, including you. Phase shows the yearly price for that number. Up to 3 advisors starts the free trial. For more than 3, the practice starts and goes straight to subscribing, with the extra seats already filled in.

Paying. A practice admin subscribes on the website from Advisor → Advisor settings (also More → Advisor settings) and chooses:

Both show the GST included in the price. Paying by invoice is only offered for Phase Advisor; farm Pro and Ultra plans are paid by card. If a Phase Advisor payment fails or an invoice goes unpaid, the practice has the same 14 days' grace as a declined card. After that its managed farms become read-only until it subscribes, and nothing is removed.

Adding an advisor seat. After subscribing, an admin adds a seat with Add a seat, or by changing Extra advisors and choosing Update seats. Before anything is charged, Phase shows what the seat costs for the rest of the billing year, GST included, and asks you to confirm:

After that, each seat renews at A$499 a year with the subscription. Removing a seat credits the unused time. Seats are changed on the website; the iPhone and Android apps do not take payments.

When a grower wants to run Phase themselves. A grower with view access can choose Use Phase yourself on their farm and buy Phase Pro or Ultra at checkout. There is no trial, because they have already been using Phase. The farm becomes theirs as soon as the payment goes through: nothing is imported again, and the agronomist stays connected as their advisor. The farm then leaves the practice's managed farms. The Phase Advisor price does not change, because it is one price for the practice however many farms it manages.

For setting up managed farms, view access and consignment tracking, see Adviser Workspace, Client Products And Consignment Stock.

Refresh the app and check the correct farm workspace, then choose Actions → Refresh on Subscription & Billing. Billing access is tied to the farm workspace, not just the email address.

If access is still wrong, contact support with the account email, farm name, checkout time, receipt email and a screenshot of Subscription & Billing.

Billing is managed on web. If you are using the native mobile app, open Phase in a browser and go to More → Subscription & Billing.