Start with these checks
Most support issues come from one of four things:
The wrong farm or organisation is selected.
The wrong season is selected.
A filter is hiding the record.
Sync has not finished yet.
Before changing records, check the farm switcher, season selector, filters and internet connection.
Data is not showing
Check:
Correct farm or organisation
Correct season
Internet connection
Sync has finished
Filters are not hiding records
A paddock looks wrong
Check:
Boundary
Field name
Farm grouping
Selected season
Import results look wrong
Before confirming an import, review:
Field match
Product match
Crop
Variety
Quantity
Unit
Price
GST setting
Storage location
Weather is missing
Check:
Paddocks have boundaries or a location
A weather station or rain gauge is configured where needed
The station is saved and active
For a linked Davis WeatherLink station, Phase backfills historic rainfall toward 1 January. Missing months usually mean a sync is still walking, credentials need a refresh, or historic access is off on the WeatherLink account — not that Davis history cannot be used. Do not send the grower to a manual gauge as the first answer.
Overview widgets cannot be moved or hidden
They can. On Overview, hold a widget until the layout wiggles, then drag to reorder. While editing, use a widget’s corner button to resize, or − to hide it, including livestock. Use Widgets next to Done to bring hidden widgets back, or reset to the recommended layout.
Agent gives an unexpected answer
Try asking with the paddock, product, season or date included. Also check that the relevant farm data exists in Phase.
Login or access problems
Check:
You are using the right email address.
The invite or access code was entered correctly.
You selected the correct farm or organisation after login.
Your subscription or trial is active for that farm workspace.
If you are part of more than one farm, switching workspaces may reveal the records you expected.
When to contact support
Contact support when:
A payment or subscription status looks wrong.
An import keeps failing after review.
A synced integration is missing expected data.
Records disappeared after checking farm, season and filters.
A bug blocks you from saving, importing or opening a key page.
Still stuck
Open More → Help chat to start a support conversation. Include the account email, farm, device, page, selected season, what you clicked, what you expected and a screenshot.
Use More → Help centre to browse support articles. If Intercom will not open, use More → Email Phase support or email support@phase.ag.