When downloading your media, there are a few places where you can choose to save your files. This article will guide you through the various options. Select your operating system or device on the right-hand side to go to your relevant section.
Please Note: Cloud storage services often sync files across devices, so downloaded photos may appear in multiple locations if such services are in use.
Please Note: There is a limitation with iOS' in-app browsers (for example, when opening a gallery link in the Facebook app) which doesn’t allow zip file downloads. Because of this, depending on how photos are downloaded, you may receive an error. Follow this article to resolve the issue.
Downloading to Desktop Devices
Google Chrome: Downloads are saved to the default location set in Chrome’s settings. For instructions on identifying and managing the default location, refer to this Google Chrome Help article.
Safari: Files are downloaded to the default folder set in Safari’s preferences. To locate this folder and manage the default settings refer to Apple Safari Support.
Microsoft Edge: To manage downloads in Edge, refer to Microsoft Edge Support.
The Windows Downloads folder is a common location for downloaded files. To locate this refer to Microsoft Support.
Downloading to Mobile Devices
Depending on the device, downloads may appear in the Files app or in your device's Photos app.
iPhone and iPad
Media downloaded from your gallery's mobile app can be found in the Photos app. The files will sync by the date they were created.
Media downloaded from via the browser can be found through the Files app. Refer to Apple Support for guidance on how to locate the Files app on your mobile device.
Android
Android Devices: Files are usually saved in the Downloads folder. Refer to Google's help center to select your particular device for further assistance.
Samsung: Files are saved to the My Files app. See Samsung Support for details.
Huawei: Files are typically saved in the Downloads folder.
OnePlus: Find downloads in the Download Folder. See OnePlus Community for more help.
Amazon Fire Tablets: Files are in the Docs app under Local Storage.
Downloading to Google Photos
You can learn more about downloading your media to Google Photos here.
Downloading to Dropbox
You can learn more about where to find files when you download them from your Dropbox to your device here.