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Manage my account
Manage my account

Looking to manage your account details? Follow this guide.

L
Written by Lara
Updated over a week ago

Once you’ve become a Member, managing your account from within the app or on the web is easy. You can manage and edit account details, switch your plan, or cancel your Membership.

Managing recurring plans (monthly / yearly)

If you have one of the recurring plans (monthly / yearly), you can manage your subscription via the App Store, Google Play, or our website.

Please note - uninstalling the app will not cancel your subscription.

The following instructions are for if you already paid for your subscription from either the App Store, Google Play, or the Photomyne website - depending on where you purchased the plan.

In the App Store

  1. Open the App Store app on your iOS device and tap the profile icon in the top right.

  2. Look for Subscriptions listed below and tap it to continue.

  3. Under the 'Active' section, look for the subscription by Photo scan by Photomyne. Tap it.

  4. In the subscription screen, you’ll see your plan type listed as well as different subscription options, including an option to Cancel the subscription.

In Google Play

All in-app subscriptions on Android devices need to be managed and canceled through your Google Play account. Subscriptions are linked to your Google account, not to your device. You can manage your account on Android devices.

  1. Open the Google Play Store on an Android device and then open the menu (Icon of three straight lines, located in the top left).

  2. Next, look for the Subscriptions list item. Tap that to continue.

  3. Look for Photo Scan App by Photomyne subscription and tap it.

  4. Now you’re inside the app’s subscription screen from which you can manage your account.

If you have a subscription for an app and it gets removed from Google Play or the App Store, your future subscription will be canceled. Your past subscriptions will not be refunded.

The Photomyne website
Note: website access is currently available for the Photomyne, FilmBox, SlideScan, Colorize, and FridArt apps.

  1. Choose the relevant app in the app name field, then log in. Use the same login method with which you registered - email and password, phone number, Apple account, or Google account.

  2. Once logged in, tap your name in the top-right, and tap plan / billing in the menu to view your account details.

  3. If you'd like to manage your account, please reach out to us at: support@photomyne.com .

Managing the One-shot (single payment) plan

If you have the One-shot plan, it won’t appear in the subscriptions section on your phone (because it's not a recurring plan)If you'd like to change your plan or cancel, please reach out to us at: support@photomyne.com

What to do if my Membership expires (or my free trial is canceled)?

After canceling your plan or free trial, the app will revert back to the basic (limited) version where your photos are stored only in the app and you will no longer be able to enjoy premium features.

The full service offering a comprehensive photo preservation solution is possible through a membership or free use with ads.

Your photos in the app will also become blurry as photo backup and sync to the cloud are no longer supported.

You should also know that deleting the app while not having an active Membership (or logging out or switching to a new device) will result in failure to retrieve your photos.

Renew an expired Membership

By canceling your account’s billing, you will no longer have access to premium features. You can renew your Membership and bring back those features.

  1. Open the main app screen, tap the 3 bar icon at the top-left.

  2. Next, tap the “Profile / account info” button at the top of the screen.

  3. In your profile screen you’ll see a Renew your Membership button. This takes you to the plans screen where you can choose your preferred account track.

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