The most likely explanation for what you’re experiencing is that photo sync on your device didn’t finish yet. Sometimes it may take some time for all photos and any edits/changes you made in the app to reflect on other devices and online.

What we recommend:

Please leave the app open on your mobile device(s) (the one you used for scanning/editing/making changes), and make sure it’s connected to a Wi-Fi network.

Wait until synching is complete, and only then log in to your account online (or elsewhere) to see the changes, move, or share your photos.

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Need help and/or have more questions? Contact our support team for further assistance.