If you can log in to your account but cannot access Google Authenticator or it has stopped working, you can reset it by following the steps below. We will show you how to do this on both the Web and App.
App operation step
Step 1: Open the Picol app and click [Account] - [Settings Icon] - [Security] - [Google Authenticator] - [Reset Google Authenticator] to access the Google Authenticator reset page.
Step 2: Select [Iāve lost my 2FA], review the conditions and requirements, then click [Start]. Enter your account email and password, and click [Next] to continue.
Step 3: Select [Disable Google authentication] and click [Next]. Enter the email and SMS verification codes, then click [Next] again to complete the questionnaire. Finally, click [Submit] to finish your application.
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Web operation step
Step 1: In your Picol account, click [Avatar Icon] - [Security] - [Security] - [Unbind] - [Lost Google verification code?] to access the Google Authenticator reset page.
Step 2: Review the conditions and requirements, then click [Start]. Enter your account email and password, and click [Next]. Enter the email and SMS verification codes, then click [Next] to continue.
āStep 3: Complete the questionnaire. Finally, click [Submit] to finish your application.
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FAQ
Qļ¼ Is there anything I need to pay attention to when filling in the questions?
Aļ¼ When filling out the questionnaire, please provide accurate details to help us verify your account. Below are some key points to keep in mind:
Registration Time: (Registration typically generates system emails or text messages with a verification code. Please trace back the registration date through such communications. Providing the year and month is sufficient.)
Username: (Please answer with the username you set for your Picol account. If you didn't set one, please answer "None".)
Trading Pair with Bot: (e.g., Spot Grid ETH/USDT).
Qļ¼ What should I do after I apply to reset Google Authenticator?
Aļ¼ After you successfully submit your application, we will review it within 72 hours and notify you via email or SMS
Qļ¼ Why can't I withdraw assets after resetting Google Authenticator?
Aļ¼For risk control reasons, the system will prohibit asset withdrawals for 72 hours after the Google Authenticator reset has occurred on your account to ensure the safety of your account assets.
Qļ¼ What if I forget my password and cannot apply for a 2FA reset?
Aļ¼ We recommend following the Steps to Manually Reset Google Authenticator article.
Qļ¼ I'm having trouble receiving relevant verification codes. How can I resolve this?
Aļ¼ Please refer to the appropriate guide below to resolve the issue: Can't Receive Email Verification CodećCan't Receive SMS Verification Code.
Qļ¼ The system is prompting 'invalid verification code.' How can I resolve this?
Aļ¼ Please refer to the Email/SMS Verification Codes Wrong article for troubleshooting.
Please get in touch with Picol Support if you have any other questions.