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PPL - Launcher FAQs: Troubleshooting Firewalls, Network, and Compatibility

FAQs on solving firewall, network, and compatibility issues with the Launcher.

Alex Joseph avatar
Written by Alex Joseph
Updated over 4 months ago

Possible Reasons for Connection Issues

If you're having trouble connecting your sharing station to the Launcher, it could be due to one or more of the following reasons. Follow each step to troubleshoot the issue.

1. The Launcher is not running


Ensure the Launcher is RUNNING and STARTED on your photo booth computer. If this is your first time using PicPic Social, please begin with this Guide.

2. The Launcher is Offline

Once your event begins, the quality of your internet connection will be displayed on the Remote Queue. If the connection status shows as "Offline" or "Very Low," this means either you’re not connected to a network, or the network you’re using has no internet access or a weak connection. To resolve this:

  1. Ensure your photobooth computer is connected to the correct WiFi network.

  2. Restart your hotspot.

  3. If issues persist, try switching to a different WiFi network or hotspot.

3. The Sharing Station and The Launcher are not on the same network


If you are using PicPic Share on your iPad, confirm both the photobooth computer running the Launcher and the Sharing Station iPad are connected to the same 5GHz WiFi or hotspot.

4. Windows Firewall is enabled


PicPic Social may be blocked by Windows Firewall. To resolve this:

  • Disable Windows Firewall on the computer running the Launcher.

  • If you have the Sharing Station running on a PC, disable its firewall as well.
    Learn how to disable your firewall.

5. A 3rd-party antivirus software is controlling your firewall


Some antivirus software, like Avast, AVG, Norton, Hitman, or McAfee, may interfere with the connection. Disable or uninstall any such software that may be controlling your firewall.

6. Using the venue/client WiFi


Avoid relying on venue WiFi, which often has hardware firewalls that prevent PicPic Social from working.

7. Using a 2.4GHz hotspot in a congested area


For better connectivity at events, use a 5GHz hotspot to avoid interference and disconnections. Ensure 5GHz mode is enabled; avoid dual-band mode, which can cause instability. A reliable option is the GL.iNet GL-MT3000 hotspot.

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