The Reasons

You may be encountering this error due to of one or more of the issue listed below. Please go through each step to resolve your inability to connect the sharing station to your device server.

[A] You do not have the PicPic Social Device Server installed
[B] The sharing station and the device server are not on the same WIFI network
[C] Windows Firewalls are enabled
[D] There is a 3rd party Antivirus controlling your Firewalls
[E] You are using venue/client WIFI
[F] You are using a 2.4ghz hotspot in a congested area
[G] You are running the server on a Mac and are not properly setup

[A] You do not have the PicPic Social Device Server installed

You need to install and run the PicPic Social Device Server on your computer. If you are following the First Time Setup Guide than you need to do the following:

  1. Download & Install The Device Server
  2. Configure/Setup The PicPic Social Device Server

If this is your first time using PicPic Social and you did not see the First Time Setup Guide you should start from Step 1. 

The First Time Setup Guide is a series of video guides that show you how to use PicPic Social for the first time.

[B] The sharing station and the device server are not on the same WIFI network

Make sure that your PC running the PicPic Social Device Server and your tablet device/PC that you are using as a sharing station are connected to the same 5ghz Hotspot/WIFI network. Failure to connect both devices to same network will make the communication between both devices impossible. PicPic Social will not be able to run at all if they aren't connected. 

Also if you are using a 5ghz Hotspot, you might notice that there is a duplicate WIFI signal similar to the one you are connected to, with the only differential being that the name ends in 2.4. Make sure that both of your devices are connected to the same exact WIFI network. Sometimes it might necessary to connect to one versus the other so we will elaborate on what varies between them. 

The primary differences between the 2.4ghz WIFI connection and the other network (the other network is the 5ghz connection by the way) are range and bandwidth. The 5ghz connection provides faster data rates at a shorter distance, whereas 2.4ghz network offers coverage for farther distances, but may perform at slower speeds. 

[C] Windows Firewalls are enabled

PicPic Social cannot run properly if your Windows Firewall are enabled on your computer. To fix this issue do the following:

  1. Disable Windows firewall on your computer running the PicPic Social Device Server
  2. If you are using a PC as a sharing station then you need to disable the Firewall on your Sharing Station PC too. If you are using an iPad or Android as a sharing station please ignore this step.
  3. Click here to learn how to disable your Windows Firewall.

[D] There is a 3rd party antivirus software controlling your Firewalls

Is your computer running any antivirus software or even a 3rd party Firewall software of the likes of Avast, Norton, McAfee, Hitman or AVG? If this is the case, you will need to disable the Firewalls within the software. If you cannot disable the Firewall or if the issue still persists, you may need to uninstall the software completely.

[E] You are using venue/client WIFI

You should never rely on venue/client WIFI. Venue/client WIFI may have “Hardware” firewalls on their system to prevent any nefarious web browsing and hijacking of their networks. Unfortunately, this is something that cannot be disabled. The client/venue may tell you that their internet is “good” and will work. NEVER rely on this. You should always bring your own 5ghz hotspot. If you have to use venue/client WIFI and you are getting this error, you need to use Connectify. Connectify is a paid application that will turn your computer into a hotspot.

[F] You are using a 2.4ghz hotspot in a congested area

As stated in Step B, there are 2.4ghz hotspots and 5ghz WIFI connections. A 5ghz connection will give you a stronger connection and will help even more at events where there is a lot of interference from other electronic devices.

When you get a hotspot that supports 5ghz, it will come in 2.4ghz mode or dual band enabled. You have to specifically enable 5ghz mode. In 2.4ghz mode you will get interference and disconnections. In dual band mode the hotspot will go back and forth from 2.4ghz mode to 5ghz, which is not ideal.

[G] You are running the server on a Mac and are not properly setup

If you are running PicPic Social with a Mac there are certain additional steps you need to take. Please see the following guides:

How to setup PicPic Social on a Mac running Parallels
How to setup PicPic Social on a Mac running Fusion

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