If you can access a learner record but other PICSWeb users cannot, the other users may not have the necessary permissions to view that record. The User Access Check can be run from any learner record to see whether a named user can access a learner, and if not, what permissions they need.
To run the check, open a Learner Summary and select Actions > User Access Check from the top-right of the page. Use the search bar to find the User whose access you want to check and select the Check button.
This will then show the criteria for accessing the learner, along with the Required Value for each field and whether the requirement has been met. If all criteria are Yes, the user will be able to view the learner. If any are No, you will need to change the relevant field to match the Required Value.
For more information, take a look at the full help page for Checking Access to Learner Records.
Keywords: View learner, access learner, where is learner, learner permissions