If you have enabled the PICSWeb SMS Integration, the SMS icon underneath an officer’s display icon in the Officer Summary is used to send a text message from PICSWeb to the officer.
This will only work if a Mobile Number has been recorded when editing the officer and you have sufficient Twilio credits.
Selecting this icon will open a window where you can view the Name and Number of the recipient and enter your Message.
Select Send to send the text message.
For more information, take a look at the full help page for Sending an SMS Message to an Officer.
Keywords: Staff member mobile message