A warehouse ticket should be filed for any customer order-related questions or concerns. This includes questions about about missing or damaged items, missing shipments, releasing On Hold orders, etc.
To file a warehouse ticket, head to Order Fulfillment >> Orders & Fulfillment. You can file a Warehouse Ticket for your order by clicking the dialogue icon under "Submit Warehouse Ticket." You can expect a response/resolution to your warehouse ticket within 1-2 business days. When a warehouse ticket is resolved, you will receive an email notification. If any additional action is requested from you, simply respond to that email.
For questions about the delivery status and/or tracking information related to a customer order, visit your Creator Hub. You are able to find this information directly by navigating to Order Fulfillment >> Orders & Fulfillment, and then expanding the order you are interested in tracking.
Warehouse tickets are not intended to be filed for any questions or issues relating to sourcing orders, i.e. Creator inventory or sample orders. For all sourcing-related issues, please contact your supplier directly via the Creator Hub for further assistance.
Warehouse tickets are not intended to be filed for billing-related questions or for audit requests. For billing-related questions, audits, and inventory counts, please email support@pietrastudio.com. Warehouse tickets should not be submitted for this type of question.
To see some of our best practices for submitting warehouse tickets, please take a look at this FAQ article: Warehouse Ticket Best Practices
For any questions regarding shipping costs or billing-related issues, please contact support@pietrastudio.com. Do not submit warehouse tickets for any questions related to shipping costs or billing-related issues for a specific order.