The exceeding of contact limits can result in adjustments to your subscription costs and invoices. What exactly happens when the contact limit is exceeded?
1. An adjustment is made to the subscription: Once the contact limit is exceeded, Piggy promptly modifies the subscription to accommodate these additional contacts. You can find the subsequent contact tier by logging into the Business Dashboard.
Navigate to Settings ⚙️ within the account settings, access Subscription
Click on "Show Prices" under Products.
2. A new invoice is sent: A new invoice is generated for the period from the moment of exceeding the limit up to the last date of the previously billed period. This invoice covers the expenses for the adjusted subscription with the increased contact limit for this specific period. The description on the invoice details the subscribed plan along with "Prorated charges."
Example: On June 10, 2023, you received an invoice for the period from June 10, 2023, to June 9, 2024, for 1,000 contacts under the Professional plan. On December 14, 2023, it is shown that you have 1,010 contacts. You will receive an invoice on December 14, 2023, for the period from December 14, 2023, to June 9, 2024, for 2,000 contacts under the Professional plan.
3. A credit invoice is generated: To rectify the double charges, a credit invoice is generated for the overlapping period during which the adjustment occurred. The amount of this credit invoice can be found under "credits" on the invoice. The description on the invoice details the subscribed plan along with "Prorated credits."
Example: The credit invoice covers the period from December 14th to June 9th, 2024, as this period has now been double-billed.
Note: The credit invoice is not always sent via email but is always generated. If you cannot find it in your email, you can locate it in the Business Dashboard under Settings ⚙️, Subscription, Orders and Invoices.
If you have any additional questions regarding the invoices, please email them to billing@piggy.eu.