Přeskočit na hlavní obsah
Všechny sbírkyBackup & Data Synchronization
Pillow is not syncing or writing data to Apple Health
Pillow is not syncing or writing data to Apple Health
Aktualizováno před více než 2 lety

If Pillow does not record, transfer of sync your sleep data to Apple Health or stops doing so after an update please follow these steps to resolve the issue:

1. Set up the required permissions

Pillow requires your permission in order to have read and write access to specific Apple Health Metrics. To set up those permissions:

  1. Open Pillow on the iPhone

  2. Tap on the Settings icon at the top right corner

  3. Select “Permissions“

  4. Ensure all permissions have a green checkmark

2. Reset Apple Health permissions

Follow these steps in that particular order, to reset permissions from Apple Health:

  1. Open the Apple Health app on your iPhone

  2. Tap on your profile icon on the top right corner

  3. In the Privacy section select Go to "Apps" > "Pillow"

  4. Make sure the switches all Apple Health categories listed, are enabled

  5. Important: Restart your iPhone and your Apple Watch (if you have paired one)

If the problem persists, please contact our support team to help you.

Dostali jste odpověď na svou otázku?