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Troubleshooting iCloud Issues
Troubleshooting iCloud Issues
Updated over a year ago

Pillow uses Apple's iCloud to store and synchronize your data between your devices. iCloud is a service provided by Apple and we do not have control over that service.

If Pillow stops synchronizing your data please check the following troubleshooting steps:

Check the Apple System Status page in case iCloud is down.

Sometimes Apple's services are unavailable for technical reasons.

  1. Visit the following link: https://www.apple.com/support/systemstatus/

  2. Make sure the status for all iCloud services is green.

  3. If the status is not green please wait until all issues are fixed and try again.

Make sure you have enabled iCloud synhing in Pillow:

1. Open Pillow on your iPhone/iPad. > Tap on the "Settings" icon in the top right corner.

2. Scroll down and make sure "Sync with iCloud" is turned ON.

Note: If you are trying to synchronize data between two or more devices, please make sure that your devices are set up with the same Apple ID.

Make sure your device has enough storage space.

iCloud synchronization will not work if your device is low on storage space. Please make sure that your device has at least 5-6 GB of storage space and try again.

Make sure you have enabled iCloud for Pillow in the "Settings" app:

1. Open the "Settings" app on your iPhone or iPad (the one with two cogs).

2. Tap on your name at the top.

3. Go to "iCloud". → Make sure the switch for Pillow is turned ON.

Ensure that your device isn't low on battery.

If you have enabled iCloud for Pillow, please note that syncing may be disabled by iOS to reserve battery. Ensure that your device isn’t low on battery or in Power Save mode.

Update your device to the latest iOS version and Pillow to the latest version.

To install the latest iOS version:

  1. Open the "Settings" app on your iPhone or iPad.

  2. Go to "General" > "Software Update".

To install the latest version of Pillow:

  1. Open the following link from your iPhone or iPad to open Pillow's page on the App Store: https://itunes.apple.com/app/pillow-sleep-cycle-alarm-clock/id878691772

  2. If you don't have the latest version there will be a button to download it on Pillow's page.

  3. Install the latest version and check if synchronization is working.

Set the time automatically on all your devices:

Data synchronization will not work if your iPhone or iPad time is not set correctly.

  1. Open the "Settings" app on your iPhone.

  2. Go to "General" > "Date & Time" > "Set Automatically".

  3. Restart your devices.

  4. Launch Pillow.

Reset Pillow's iCloud synchronization cache.

Please don't skip any steps and apply them in this order:

  1. Open Pillow on your iPhone or iPad.

  2. Go to "Settings". > Turn OFF "Sync with iCloud".

  3. Close Pillow and remove it from memory (swipe up the Home indicator or double press the home button > swipe up to remove Pillow).

  4. Go to "Settings". > Tap on [Your name] at the top.

  5. Go to "iCloud". > Turn OFF the switch for Pillow.

  6. Restart your iPhone or iPad.

  7. Go to "Settings". > Tap on [Your name] at the top.

  8. Go to "iCloud". >Turn ON the switch for Pillow.

  9. Open Pillow on your iPhone or iPad.

  10. Go to "Settings". > Turn ON "Sync with iCloud".

  11. Leave Pillow open in the foreground for at least 10 minutes.

  12. Go to "Settings". > Tap on "Synchronize now".

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