How Do I Troubleshoot the Pillow App on My Apple Watch?
Pillow is designed to integrate seamlessly with your Apple Watch for sleep tracking and data recording. However, you may encounter issues such as the app not appearing, installation difficulties, or synchronization problems. This guide provides steps to troubleshoot and ensure Pillow operates smoothly on your Apple Watch.
Compatibility Requirements
Pillow requires Apple Watches running watchOS 10 or newer. Devices operating on older versions of watchOS (e.g., watchOS 9 or earlier) are not supported and will not show the app.
To check your watchOS version:
Open the Watch app on your iPhone.
Tap General → About.
Confirm that your watchOS version is 10 or later.
Enabling the Pillow App on Apple Watch
If the Pillow app is not visible or disabled on your Apple Watch, follow these steps:
Open the Watch app on your iPhone.
Scroll through the list of installed apps to find Pillow.
Tap on Pillow.
Ensure the toggle for Show App on Apple Watch is set to ON.
General Troubleshooting Steps
Ensure Both Devices Are Updated: Update your iPhone to the latest iOS version and your Apple Watch to the latest watchOS version.
Check Connectivity: Ensure both devices are connected via Bluetooth or the same Wi-Fi network and not in Airplane Mode within a 10-meter range.
Restart Devices: Restart both your iPhone and Apple Watch to refresh the connection.
Reinstall the Pillow App:
Open the Watch app on your iPhone.
Scroll to locate Pillow and toggle off Show App on Apple Watch.
Restart your Apple Watch.
Return to the Watch app, locate Pillow, and select Install.
Additional Considerations
Start and stop sleep sessions directly from your Apple Watch for accurate tracking and synchronization.
Regularly check for Pillow app updates in the App Store to benefit from improvements and bug fixes.