If you don’t have a paired Apple Watch
If you place your iPhone/iPad on the mattress
For Pillow sleep tracking to work properly, your device should be placed face down on your bed, in a position near your body (a distance of about 15-25cm should suffice). In case you're seeing more "awake" time than expected, you can also try moving your device a little bit further from your body. We would also recommend avoiding covering your device with heavy blankets and bed covers in order to avoid overheating of the device.
If you have a paired Apple Watch
a. If you are using Pillow in Automatic Mode:
In Automatic mode, all you have to do is wear your Apple Watch during sleep. If the analysis shows only Deep Sleep, check the following:
Make sure Pillow has all the required Apple Health permissions
b. If you are using Pillow in Manual Mode
If you press "Start" before sleep, check the following:
Always start the sleep session from your Apple Watch:
Open Pillow on both your iPhone And Apple Watch
Press "Start" on your Apple Watch while Pillow is visible on the iPhone.
Place your iPhone on the night stand.
If the issue persists even though you have performed all the recommended actions above, please contact our support team via the Helpdesk button within Pillow.