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I Get an Error When I Access the Sleep Aid Tab
I Get an Error When I Access the Sleep Aid Tab

This article explains how sleep aid content is hosted and helps you troubleshoot any issues that you might experience.

Updated over a year ago

The sleep aid content available in Pillow is hosted on external servers, except for a few sleep aid tracks that are bundled inside the app.

To play any sleep aid tracks, Pillow must first download them using an Internet connection. Once the sleep aid track is downloaded you can listen to that track offline.

Pillow can download content either using Wi-Fi or cellular data.

Here are a few things to check:

1. Make sure that your device can access the Internet via Wi-Fi or a cellular network.

Wi-Fi:

  1. Open the "Settings" app on your iPhone or iPad.

  2. Make sure Wi-Fi is turned on and connected to a network.

Cellular network (if your device supports this)

  1. Open the "Settings" app.

  2. Go to "Cellular". > Make sure "Cellular data" is turned ON.

  3. Scroll down to find Pillow and make sure the switch for Pillow is turned: ON.

Once you do either of the above launch Pillow and try accessing the "Sleep Aid" tab again.

If the issue persists:

2. Make sure that iCloud Drive is turned on for your device.

  1. Open the Settings app for your iPhone or iPad.

  2. Tap on your name at the top.

  3. Go to "iCloud".

  4. Make sure that the switch for "iCloud Drive" is turned ON.

  5. Go to "Settings" > "Cellular" > Make sure "iCloud Drive" is turned ON.

If the issue persists:

3. Check your date and time settings.

  1. Open the "Settings" app on your iPhone or iPad.

  2. Go to "General" > "Date & Time" > Turn ON "Set Automatically".

If the issue persists:

4. Check if the services used by Pillow are blocked.

Pillow hosts its content on Apple's Cloudkit servers and Amazon's S3 servers. In some cases these servers might be blocked by one of the following:

  • Your country. Some countries block access to Apple's and Amazon's servers

  • By your Internet provider. Some Internet providers block or severely limit access to those services

  • By your VPN software or router (if you have enabled a VPN)

  • By other software that might filter content on your device

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