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Why am I not receiving the Reset Password Email?

Ty avatar
Written by Ty
Updated over 2 months ago

If you do not see the Reset Password email in your inbox, please be sure to check your junk or spam folders. Additionally, we recommend accessing your email from a web browser because sometimes 3rd party mail applications, such as Apple Mail or Spark, will not display all junk/spam emails.

Gmail, in particular, has been known to filter the emails as spam or junk. On Gmail, we suggest logging in from a web browser and checking the All Mail folder. This folder is often hidden in the More menu.

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