Important: This procedure is intended to configure a customer's beginning balance, not to pay off invoices or add money to the customer's account.
Open the user's profile.
Select Adjust balance next to the current Balance amount.
On the Account Adjustment Options window, select Adjust Balance, enter the customer's beginning Actual Balance.
Enter a Note about the balance, if desired.
Select Save.
Trying to return account funds?
If you are returned account funds, you do not want to be adjusting a user's balance. Instead, you should refund the balance from the invoice that purchased the account funds to begin with.