Can I Upgrade My Subscription?
It is easy to upgrade from the Basic subscription to the bundled Pro subscription.
To upgrade your subscription, simply open LogTen on your iPhone, navigate to Account → Store and select the Pro option.
On your iPad, from the left navigation menu, tap on Store and select the Pro version.
On your Mac, please navigate to the LogTen menu in the top-left menu bar and select Store and select the Pro option.
You are immediately upgraded and a new subscription will start on the date of the upgrade. You should also receive a refund from Apple for the prorated amount remaining of the original Basic subscription. It might take several days for the refund to appear.
Can I Downgrade My Subscription?
If you have the Pro subscription and want to go to the Basic subscription, the easiest method is to cancel your auto-renew and then re-subscribe when your current subscription expires. For details about canceling your auto-renew see: Managing Auto-Renewing Subscriptions.
Can I Extend My Subscription for Longer than One Year?
All LogTen subscriptions are annual and default to auto-renewing. It is not possible to have a subscription for longer than one year.
Can I Cancel Mid Subscription?
It is not possible to cancel an existing subscription. If you have an auto-renewing subscription, you can "Cancel Subscription" to disable future automatic renewals and the app will expire at your renewal date. See: Managing Auto-Renewing Subscriptions for details.
What Happens to My Logbook if My Subscription Expires?
Nothing! All your data will still be viewable and printable. Regardless of subscription status, you can always, view, edit, and print your logbook. You will also continue to receive all application updates. The only limit when your subscription expires is you cannot add any new flights, and you cannot sync. To restore this functionality, you will need to re-subscribe.
How Do I Manage Auto-Renew?
Auto-Renew settings can be accessed via the Manage Subscriptions button in the Store tab within LogTen, or in your Apple ID subscription settings outside of LogTen. Please note: When your account is set to auto-renew, you will always renew at the same subscription rate. If you cancel your auto-renew you must re-subscribe at the current subscription prices.
When Will My Subscription Auto-Renew?
The App Store will begin trying to renew your subscription 24 hours before it is due to expire. The App Store will send you notices if it is unable to process the renewal for any reason.
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